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“The animals looked well taken care of and the staff was friendly. It was a little add that there was a speaker announcement for a phone call or something going off constantly. But we will be back to feed the sharks next week!”
“I will only get my things from this place of love for there birds, very good about what is good for your birds I’m going to get another bird in the future.”
“This location is always clean, well stocked , aisles are clear of clutter but the Best part is the staff. Their associates are very friendly, knowledgeable and so attentive. We are always greeted promptly and with a smile. I have been to other locations and this company does a great job in hiring, training and the standards ate customer focused. Very refreshing as most companies are focused on getting the customer in and out with as little contact as possible. Most companies give less product and hiked prices, its quite sad all the changes which is why it is so nice to find a Great Company that Appreciates their customers and makes feel valued as well as our pets. Great Job as a company from the vision to the execution. You are doing a Fantastic job. We Love shopping at your store. My family, and my children w/their kids all shop with you. Thanks for making it a great experience and I for got to mention the prices are great as well. I hope this review is read at the corporate level and read in a store meeting so they know that their hard work is noticed and appreciated greatly.”
10AM - 5PM
820 Monroe Ave NW #140, Grand Rapids
Pet Stores
“Ellie S has been grooming little Lucy for quite a while now and we just love everything she does! Lucy always looks so cute after a hair cut (or even a bath) and I know shes in good hands with Ellie. Id give her 10 stars if I could!”
“I love this store!!! And its employees 🫶
Corporate needs to do a better job taking care of them, and customers. I got an offer to get 15% off an in-store purchase of frozen dog food.. the only type of food my dog will eat. Well, I was excited, only to find out I have to BUY ONLINE and pick up IN STORE and this was after I already drove and arrived at the store HAHAHAHA. Corporate is a joke.”
“Chow Hound in Jenison has the friendliest and most helpful employees. The store is always stocked with the best products for my dog. I go there for Stella and Chewy's Meal Mixers which I've had my dog eating over half her life! And if your pup needs a bath? There's no place better to go than here! It's stocked with everything needed to get your dog sparkling clean and smelling nice! 🙂”
“Brought my fur baby in for her first groom with Kristin! She did such an amazing job working with my puppy and all the ladies here were extremely friendly. The place is clean and organized. I’ll be bringing my puppy here for her future grooms!”
“The staff was so kind from greeting us when we came in to showing my son the different fish and even asking about our guinea pigs we had with us. They truly went above and beyond.”
“My german shepherd doesn't do well with most food, but has been doing so well on K9 Kuisine. He drools heavily at meal time. The subscription and delivery service takes out all the hassle at a reasonable price. They are knowledgeable, friendly, and responsive. Highly recommended!”
“Very friendly gentleman, warm and welcoming. Howard is very knowledgeable about dogs nutrition and recommendations.Support people who care about your pets instead of throwing more money at nestle!”
“New pet owner with a bit of an emergency over the weekend... Pet Supplies Plus had exactly what I was looking for, a staff member to take me there/show it, and overall, a great shopping experience. Good prices, decent location, and friendly service. They even had complimentary tables set up with products for free samples. Will be back!”
“These guys are awesome. I recently purchased a zero turn tractor. After mowing one time, I realized it did not have suspension on the seat. As a senior, this was just too hard on my back and hips. I called and let them know the situation and they were as nice as could be about returning it and upgrading to a higher model. Everyone from Mike the manager on down to Liz (brand new hire) were involved assisting the swap. The amazing part was how they all assisted each other to make this happen. A very cohesive group. I wish I knew everyone's name because about 5 employees were involved in the return process.”
“We take our dog here every other week to help her with socialization and her nervousness. The staff is always friendly and the store is generally clean. We also enrolled in one of the dog training sessions. The trainer was very knowledgeable and helped us to deal with her nervousness and basic training. Definitely recommend.”
“Forgot I needed replacement poles for the ice shanty and ended up there 4 minutes before closing time. A very courteous kind young man helped me find a even better product than what I was thinking and we were out of there only 2 minutes late. ?”
“The staff were informative, friendly and compassionate. We got the absolute BEST adoption when we took home Damon, a 65+ Staffordshire Terrier mix.....he is such a big sweetheart.....was even received by our 8 year old calico cat.”
“stopped by to pick up some things for my pet and was impressed with how much they had. they had everything from food and treats to beds and other supplies, so i got everything i needed in one trip. the staff were nice and helpful when i had a few questions. made shopping for my pet really easy.”
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“Super helpful staff. Good selection of pet supplies as well as self-service dog wash stations! Very convenient if you pooch just spent some time splashing around in lake Michigan at P.J. Hoffmaster park!”