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“Andi at this location has been absolutely amazing! She has gone above and beyond helping me with a mistake made. She has been on top everything and so kind throughout the whole process ✨️ ? Love the level of kindness and understanding she has given me.
Just wanted to say also that Lisa On the mercantile chat has been absolutely wonderful ❤️ she has gone above and beyond to make sure I am in the loop of everything going on. She has amazing customer service!”
“As a longtime Astera Credit Union member, I am happy to leave a good review. Danette always treats me and my husband like valued members at Astera; she is always friendly and highly knowledgeable! Randy goes above and beyond to make sure our banking needs are met. Astera in Walmart Ionia is a great place to bank with! I highly recommend Astera Credit Union!”
“Called to update insurance information for my vehicle loan and Taylor was able to give me 2 different ways to get them that information as well as faxing it to them.
Need more people in this world like Taylor!
Good rates on loans, and they’re always willing to help!”
“I just want to shout out the great service I received from Rachel and the crew at Independent Bank this morning.
I was worried and stressed about being able to put down a deposit on an apt quickly. They were able to help me with the situation with care and ease.
Thankful for great customer service in Ionia!”
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“Jackie and Andi are both super polite, fast and efficient! I visit the branch daily and am always helped quickly! The girls always have a smile on their faces and go above and beyond!”