Computers in Jackson, MI

“Edit: After reading their reply and after they diagnosed another problem, I will update my review. I do still think the initial bench fee was too high when we knew what the problem was, but they did a good job and were quick to help when the battery also died.Original: The repair was done, but the cost was ridiculous, and it took too long. First, there was a 4-day wait and a $65 charge to diagnose the problem. (We could have chosen to wait 1 day, but pay $145). However, we already knew what the problem was (a broken jack for power) and told them so yet they still felt they needed to make me be without my work computer a few days before figuring out we were right and then asking us if we wanted them to order the part. Then, the part was $35. However, we found the part on Amazon for $6. The only reason we didn't fix our own problem was due to 2 screws we couldn't take off. So, now we had to pay a grossly inflated price. Finally, there was a $40 labor charge. I have no qualms about the labor or its costs. I will never go there again.”

“Steve has saved my computer from it's age and glitches more times than I can count. He always has back up drive for all precious memories and docs. I don't go broke and feel thankful when I leave.”

“Never had a bad experience here and always came here for all my electronic needs and entertainment needs but recently truly upset to see and hear that all best buys are doing away with physical media with movies. It's just my personal opinion but it's really sad to see them not sell Blu rays... I've been getting back into collecting them and sucked to see the shelves emptied out.”