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February 2025 by Jeff Matzen
They are chronically understaffed. Today they had a broken ATM. And even though the branch was going to be open two more hours, they said they couldn’t help me initiate a wire. They’re making banking a Fifth Third worse.
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January 2025 by Erica Davis
👎🏼
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January 2025 by Rodrigo Perez
Brooke was great ! Was drawing my money was easy! Felt welcomed
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December 2024 by Crimson Holmes
Incredibly unhelpful and very rude tellers
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December 2024 by kelsey foreman
I just moved back to Jackson from St. Johns, I had moved everytbing financially with me, and was stressing about seitching my bank accounts, checking and savings and auto loan. I didn't want my interest rates to go up, and was scared to move anything around. Hannah Dowley helped me get all of my funds in order and refinance my vehicle with a LOWER interest rate. I went from being genuinely nervous to put my trust in a different financial institution to excited about more expenable income and a credit building opportunity. Hannah is THE best in the biz in my opinion! She will explain things to you (in depth) without making you feel unintelligent. Thank you Hannah!
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June 2024 by Tony Brown
Terrible bank can hardly ever get ahold of anyone. Take way to long on loan application then you still have to call them. Done with them.
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April 2024 by Ashley Fisher
I literally loathe human interaction and was initially in panic mode coming here. Hannah is such a wonderful and friendly person, she helped me open a checking account and we talked about a secured credit card to help build my credit. I didn't even want to deal with any of it but they explained everything thoroughly and answered all my questions, my experience went from pure misery driving there to leaving with a smile on my face. Thank you, I will stay a banking customer. I appreciate you guys, after so much turmoil I did in fact leave with a sigh of relief. 5/5 definitely recommend!
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April 2024 by Lorri Parks
We ordered some currency, which they said would take about a week. Two days later, they called starting it was in! Great service.Love it how they always greet you when you walk in.Location wasn't very busy, and the alternated between the drive-thru and the walk-up individuals which was appreciated.
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February 2024 by ron rentfrow
Not a very good place that's why there's only one in Jackson
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January 2024 by Matt “Loco” Smith
Love this bank
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October 2023 by Ashley Holbrook
The ATM at this bank is constantly not working and taking customers money yet this bank will not put a sign up on the ATM to warn customers that it takes money and does not deposit it into the account despite them being very aware of the technical difficulties it is causing its customers. They told me.that it has been having these issues often yet the ATM is still not fixed. This has happened to me multiple times and they keep telling me to file a dispute with the toll free number. I am done banking with this particular bank as they are not concerned enough to either fix the issue or warm customers that their money may be taken with no accountability of the transaction. No concern for the dilemma their customers are facing despite the complaints they have received over and again for this issue.
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August 2023 by Paul Convery
Pleasant experience today with Jasmine. Her kind demeanor made my transaction very easy. Thank you.
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March 2023 by Kyle Dunn
Been with this bank for almost ten years with my mortgage. Lost a close family member in December got behind a payment. Been a faithful customer and got behind. Told me to file for a hard ship, then told me I didn't qualify. Will not do anything else to help me. Instead they send creepy people in my yard while my kids are outside playing to take pictures once a week. I call them and tell them that is harassment. The very next day they sent someone else to take pictures this is very frustrating. They can't do nothing to help. Kids don't feel safe to go outside. Won't even let me talk to anyone higher up.
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February 2023 by Grace Marie
Speaking with someone at 5/3 to resolve an issue is impossible! No one in the insurance/ escrow department calls back when promised and when I call them, there is never anyone who can assist. This is the worst customer service I have possible ever experienced.
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September 2022 by Grace P
Speaking with someone at 5/3 to resolve an issue is impossible! No one in the insurance/ escrow department calls back when promised and when I call them, there is never anyone who can assist. This is the worst customer service I have possible ever experienced.
