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November 2023 by Robert M.
i was interested in buying a new 2024 kia telluride from kia of jackson. in talking to two different sales people, i was told that they had a $3,000 minimum trade-in allowance promotion. so, i asked the first agent for details and for some reason he could not clearly explain how that worked. the msrp of the car i was interesed in was $42,980 so it would seem one could get $3000 off that msrp. "joe", the first agent said that the msrp price was a special internet price and i would not be entitled to any further promotion. (so msrp must be "special pricing"! ...what a deal). a few days later i called kia of jackson again to learn exactly what the $3000 minimum trade deal would actually be. this time i talked to agent "river". she also had a dificult time making me understand how this promotion worked but finally said i would get $3000 off the price the car was on the lot..."the lot price". ok then i asked what is the "lot price" for this car. she looked it up and said it was $44,480 ($1500 above msrp!) she confirmed that i could thus get the car for $41,480 ($44,480 - $3000) plus tax & fees. i told river to please email me the window sticker etc. i subsequently got her email and i was surprised with a new lot price...the message said "...the lot price of the vehicle will be $45,980.00."! so, when i was planning to exercise the $3000 minimum trade-in promotion the price of my car increased and so it ended up getting changed to exactle $3000 higher than the msrp. i think most prospective customers would agree with me that this kia of jackson place would be a good one to avoid.
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September 2023 by Elizabeth Steele
Brought our Kia Sedona in for a repair on a oil leak under warranty. They told us the problem was fixed, but a few later, my van was still leaking oil. I called them and they said I could bring it back in for them to look at, but it was probably left over oil leaking from the bell. Apparently, they didn't clean up the oil residue after the repair. I brought it to a dealership in Battle Creek who told me that the repair was not done properly, and then fixed it again for free. Do not recommend the Kia dealership in Jackson for service.
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September 2023 by Brett Pond
Very happy with my experience at Kia of Jackson. Jerry Marshall was really helpful and was able to get me in the car i was looking for. Everything went smoothly and everyone there was pleseant to work with. I would recommend them to anybody looking for a car!
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August 2023 by Shelly Miller
Went with my son to get his car fixed. Very nice, friendly, thorough and in a timely manner. Highly recommend this place.
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July 2023 by Hereflygirl G.
We love Kia of Jackson, we bought our 20 telluride from Joe Genko and had outstanding service from him. Every time we bring it for service (reg maintenance) we appreciate Ed and Naomi, and always Joe pops over to say hello. Please try these guys, you won't be sorry.
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July 2023 by Matthew Lecki
I had a great experience buying my new Kia at Kia of Jackson. The vehicle is beautiful. Joe Genco made the process comfortable and easy. They gave me more than fair value for my old trade. I'm a very happy new Kia owner. Thanks to the whole team at Kia of Jackson.
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June 2023 by cinnie burnett
KIA of Jackson knows how to do things right. Extremely positive experience all the way. Friendly and knowledgeable staff. Shopping for a new car at this dealership was actually fun. I appreciated the attentiveness and attention to detail. 100% happy! Hamster rating 10/10 !!!
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June 2023 by Sarah Maccarone
I don't know where to start. We had a flashing engine light so we towed our car to the Jackson Kia dealership vs the one we normally visit. The service was amazing, so good in fact we will start using them going forward. Well worth the extra miles. Above and beyond customer service is a rarity and they far exceeded my expectations. We had not only our car diagnostics done the same day but our entire vehicle repaired and the oil changed. It may take them a while to answer the phone but that is because they are treating their customers top notch in person. Thank you Naomi and Kevin!!!
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April 2023 by Alexis Hamrick
I had a very smooth time purchasing my vehicle here. Jerry was an excellent help and kept me very well informed through the whole process and even came in on his day off to help me out because that was what was most convenient for myself. If you’re looking for a new vehicle definitely ask for Jerry as you will have a very well informed individual and you will have excellent service!
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April 2023 by Christal Q
Jerry and the whole staff are amazing! They went over and above to get my daughter into her first car. We can't thank them enough for everything!
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April 2023 by Brandi Lepper
Quickly diagnosed my fuel leak & got me on the road again! Naomi was a nice, patient woman!
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February 2023 by Pradip Patel
Recently bought Kia Carnival from here and this place is just the right place to buy it from. My sales rep Alicia Stiles was superb helpful and informative. She was very patient throughout the process made sure I was well taken care of. Thank you team Kia of Jackson.
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February 2023 by Jeff Matzen
We have a Kia Carnival in for repair. They don't know how to fix it and don't know how long it will take to figure it out. Please avoid this dealer. Their incompetence and stonewalling is the opposite of good service.
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January 2023 by Nick Ewert
I tried calling to set up an appointment to get my car looked at and nobody would bother to answer the phone. I left a message at noon and never got a call back. I called the next day and same exact thing. If it is this hard to set up an appointment just to get the car in I can't imagine how hard it would be to actually get service done to my car. I would not recommend wasting your time. If you need your car looked at call toledo they actually pick up the phone.
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August 2022 by Alan Gradolph
Service is friendly enough and the mechanics are mechanics are likewise good enough. Frustratingly though there is a HUGE price gap between what the main Kia website illustrates in the way of costs versus what this dealership bills out at. They also have a flat markup of ~3K for vehicle shortages, or at least they did for the one I was looking at. Fundamentally I don’t agree with a manufacturers inability to produce causing a penalty to the consumer directly from the dealerships.
