Metro by T-Mobile receives highly positive reviews, with multiple customers stating they will never switch to another company again. The East Michigan store is specifically highlighted as elite compared to others. Reviews praise the phenomenal deals on phones, like the iPhone 11, and report great, reliable service with no dropped calls. The Wi-Fi is noted to work great and switch automatically. Customers express being very happy and having no problems for several years. A significant portion of the praise focuses on the store's amazing and helpful employees. Staff members are described as more than polite, putting customers first, and making the experience simpler. They are called informative, knowing the answers immediately without needing to research. This service creates a friendly atmosphere where customers feel welcomed and leave without any unanswered questions. One critical note mentions a dislike for the Spanish language recording when calling the store. Overall, customers are very happy with MetroPCS, having tried competitors like Cricket but returning due to terrible service and slow phones, affirming Metro as the best company hands down.
Only bad thing is. They charge u a $25 fee for upgrade on your phone to your account
November 2023
I dislike when I call this store the recording is in Spanish.. I don't speak Spanish.. other than that no problems ever..
July 2023
Personally I feel like the east michigan store is elite to all other stores my dude Jeremy has always been more than polite and helpful he makes the experience so much simpler and puts the customers first he should be the example of what an amazing employee should be like
