SpareBox Storage receives mixed reviews from customers regarding its security, management, and service. Several customers report significant problems. One reviewer experienced issues with a lock not latching correctly and, despite multiple calls, found there was no on-site help or direct phone number for the property manager. They were told their lock would be cut off within 72 hours. This customer also observed a lack of security, mentioning a homeless person on the property and a fight between other renters, leading them to state they would find a different storage place if moving were easier. Another customer reported a serious security breach, having their lock cut off their unit at 7 a.m., though nothing was stolen. They warn others to check their units frequently. Conversely, other reviews highlight positive customer service experiences. Multiple customers describe the team as extremely kind, courteous, and top-notch, providing the best customer service they have had in a long time. One reviewer had a pleasant experience where all questions were answered clearly. Another was pleased with their experience compared to other local storage units, totally recommending them. A customer renting a parking space for two months also felt their items were secure with plenty of room and zero issues, until the incident with their storage unit.
Great customer service we had some laughs and he helped me figure it all out!
February 2024
My experience with Chelsie was pleasant from start to finish :) All of my questions were understood and answered clearly, and the only thing left to be desired was more time on the phone. I should’ve asked about All the units ? 4/5 I highly recommend it
December 2023
Great team! I dealt with 2 of your team this morning. I have to say this has been the best customer service my husband and myself have had in a long time!Both Shoyan and Lachey are top notch!
