Consumers Credit Union is a full-service financial institution headquartered in Kalamazoo, Michigan. With over $2.6 billion in assets and more than 150,000 individual and business customers, Consumers has a strong presence across Michigan, operating 31 offices in Kalamazoo, Battle Creek, Grand Rapids, Coldwater, Lansing, and along the Lakeshore. Consumers is praised for its exceptional customer service, with reviewers highlighting the friendly, knowledgeable, and attentive staff. Employees like Eric, Brian, Brok, Heidi, Kristina, Kelsey, Roy, Brandy, Josh, and Ben Belloli have been commended for their willingness to go the extra mile to assist customers, whether it's helping with a first-time mortgage, switching accounts, or providing the best terms on a home loan. In addition to its personalized service, Consumers is recognized for its leading digital banking technology, competitive interest rates on CDs and accounts, and efficient mortgage process. Customers appreciate the convenience of accessing 30,000+ free ATMs nationwide and the ability to manage all their accounts in one place through Consumers' superior online banking platform. Overall, Consumers Credit Union is a trusted financial institution that prioritizes customer satisfaction, offering a comprehensive range of products and services with a focus on building long-term relationships with the communities it serves.
I love this location. They always try to do whatever they can to help out. Brok Is my favorite member there !!! He always make sure I have everything I need when I was confused about repayment and cashiers check. He clarified everything always available to make sure everyone is assisted.
March 2026
They were so helpful & after I left there I was feeling good about things. I definitely would recommend them, very helpful & compassionate people
