“Nick at this location was very helpful, I had a serious situation that he helped me resolve. He said that he’s been at the 9th st location for around 7 months but he knew his stuff.”
“Friendly, patient, and supportive of my coming into a new financial institution. Kim was great, and I was particularly grateful that she spoke with me, not at me…treating me like an individual who was trying to meet some challenges at this time. Thank Kim. It was and is nice to be back in the family of Credit Unions. I look forward to working with you!”
“Excellent prompt service. Spend a lot of time in México, no problem accessing checking accounts, contacting credit union. Personnel are extremely helpful, knowledgeable and courteous. My only problem is with the Retirement investment division. I'm on my second advisor who has not performed well at all, like the previous advisor, very disappointing. As a result I have to do most of the research to find the best investments. Advisors have not followed through on occasion; unfortunately I think I would be better served putting my retirement plan with an independent active financial planner.”
“We've worked with Consumers twice (once on a refinance with Mauri Story, and just recently again for a personal loan) and have been beyond impressed with the customer service both times. Most recently, I worked with Tamera Hall on a boat loan -- she went ABOVE and BEYOND to get our loan processed quickly so that we wouldn't lose an amazing deal on a boat. Additionally, she caught an issue with the title (that we missed) and worked into the evening hours to get it situated for us so that it wouldn't be an hassle for us later at the Secretary of State. This was not at all her responsibility -- she was just being helpful and thoughtful! We had to go back-and-forth with the seller several times, and she helped us through the entire ordeal. She genuinely "had our back" in the transaction. Thank you so much, Tamera! This recent experience (as well as the customer service provided by Mauri Story a couple of years ago - thank you, Mauri!!) was outstanding. We're planning to switch credit unions (from Advia to Consumers) because of the positive experiences we've had with Consumers. They make banking easy!”
“I cannot recommend working with this credit union enough. Schawn has seen our business through for the last two months go through a dramatic journey of paperwork and bureaucratic limbo, and today we finally were able to get our accounts all set up smoothly. Schawn made it so easy for us, and treated us with such kindness, patience, and personal care—it feels like we have made a friend through this process who is looking out for us, instead of working with a huge corporate bank who could care less about our business. We are so grateful for this credit union and Schawn! 10/10, fantastic customer service, response time, and honestly just everything.”
9AM - 1PM 2 - 5PM
148 E Michigan Ave, Kalamazoo
Banks
“We had a great experience at the member center located in downtown Kalamazoo. I came into the center with my toddler to simply make a deposit. I inquired about opening up another account and Wesley quickly came to the rescue. Within about 10-20min, he opened a new account, converted an old savings account into a money market account, and open a CD for me. Oh, they also matched the rate on the CD. He was efficient and very knowledgeable. Additional, Jake played football with my son, offered him snacks, and access to the white board, while Wesley got me all squared away. My son and I left the member center feeling like more than just a customer. Thanks, Wesley and Jake!!”
“Kind hearted people are quite rare to find as cooperate people or as individuals also. I'm sharing a 4 years friendship and business relationship i've shared with Mr Ralph Carico for being such an awesome, kind and specially oriented. Manager Thank you for being supportive each time i buy and invest in digital stocks and coins with your firm. Contact him via Ralph Carico”
“Dan and Justin at the Stadium Drive location in Kalamazoo are amazing. Great customer service and very helpful. Thank you for allowing me to use The Space for my entrepreneur celebration.”
9AM - 5:30PM
3326 Gull Rd, Kalamazoo
Banks
“The staff is outstanding and always helpful. They go above & beyond to make sure any issues are resolved quickly and their response time is exceptional. Love my LMCU! ?”
9AM - 5:30PM
6170 W Main St, Kalamazoo
Banks
“Lynn is the absolute best. Her and her team went above and beyond to help me get my loan approved quickly. They were so kind and patient! By far one of the best LMCU experiences”
“Excellency. I am well pleased with the whole mortgage process and daily banking needs at Consumers Credit Union. A professional, efficient and caring team. My deepest appreciation to Melissa, Mortgage Loan Officer. Well done!”
“Just got off the phone with a gentleman that works there. I was pretty impressed with the way he handled our phone call. He was very professional, polite, nice, and stern on privacy at the same time.Kuddos Diego! I appreciate it.”
“5 Stars to this place! From the top down, this place is very well structured and they care about their guests. Whenever you come to this branch, you will notice that they are a customer first establishment. I have worked with the Branch Manager (Taylor) for the past five years, and I couldn't ask for a better adviser with my financial decisions. I have moved out of state and still continue to bank with KCCU at this branch. I truly feel I can trust Taylor and team with my financial decisions moving forward! Keep up the great work everyone and thank you very much!”
9AM - 5PM
5080 W Main St, Kalamazoo
Banks
“The staff is absolutely wonderful here. ❤️❤️❤️ the only Comerica bank ill go to. Y'all are amazing and deserve a raise. The welcoming feeling this branch gives you is by far more welcoming than almost all banks lately. ❤️ Thanks for making my bad day a little better.”
“Everyone is very helpful, even though I'm only going in for my shared banking needs. Since my credit union is hours away, it's very convenient to use this branch while in town. Also, they are a GREAT option for 1st time auto financing. They were the only one that gave my daughter (at 18 now 21) a loan for a vehicle and the interest and down payment required were as competitive as it would have been for someone with a credit score HIGH 600's. I highly recommend this credit union for young adults looking for financing for a reliable vehicle to get back and forth for work. After about 6 months of payments, my daughter was even invited and approved for a credit card with a 2K limit. They have really helped my daughter get a great start on her financial future.”
“I Have Been With Kalsee Credit Union Since 1982. I Was A Victim Of Everybody's Worst Nightmare! IDENTITY THEIFT! I Had Ordered Checks At My New Address In Comstock & The, Were Stolen From My Mailbox Along With A Cell Phone & Some Jewlery. On 3 Seperate Occasions Mind You. MY ACCOUNT WAS EMPTIED! KALSEE Saved The Day! I Had To Get A New Checking & Savings Account After Having The Same One For Over 35 Years'! I Was Able To Recover My Losses But Still Trying To Take Action When& If We Can Find Out Who They Are!”
“I would like to give a shout out to Desire. She has great customer service and overall just a good person. She’s non judgmental and will do all she can do to try to get you a loan. I just got turned down but it was understandable and I know for a fact she did all she can do. She’s the nicest person I’ve dealt with getting a loan with. Prior years ago she was able to get my credit card limit upped.”
9AM - 5:30PM
435 S Westnedge Ave, Kalamazoo
Banks
“We worked with Tiffany Cobb at LMCU and could not have had a better experience. Tiffany walked us through the mortgage process in a most professional manner and it was very apparent customer satisfaction was a priority. It was amazing how fast we became homeowners! Mahalo to the entire team at LMCU.”
“Been going here for years they helped me build my credit. Everyone’s super nice here and friendly. They give out special holiday loans so that’s awesome. Clean environment and professional.”
“Arbor Financial is a credit union I trust! We've been with Arbor Financial for about 30 years. We started with them when they were Educational Community Credit union. I have never had any negative experiences with our credit union whether it was with direct deposit, automatic payments or a home equity loan. They are always friendly, helpful and ready to be of service!”
“This credit union has always been helpful to me. They're more then willing to help with any problem you may have. I lost a debit card once and they were able to make me a new one right there at the branch in around ten minutes. I've also had an auto loan, and they were easy to work with.”
“As a young adult navigating the financial world, it is so refreshing to have such a supportive and informative staff to help answer all of my questions. Every time I’ve entered the branch, I have been met with welcoming, smiling faces. Plus, without my knowledge, Kimberly (the branch manager) stayed almost a half an hour after closing to make sure that all of my concerns were addressed. She showed kindness throughout our discussion, and I am so grateful for her assistance.”
Open 24 hours
5080 W Main St, Kalamazoo
Banks
“The staff at this branch were oh so helpful. They helped me and my siblings with my dad's finances when he fell suddenly ill. Unfortunately, dad was out of commission for several months. They kindly guided us through the power of attorney process, and even remained calm and helpful when we switched POA from one sibling to another. Kudos to all in the office.”
“I no longer live in the area but stopped in to cash a Christmas check drawn on your bank. Teresa was friendly and helpful. If I ever moved back to the area, I'd definitely consider banking here!”
“I have been to this PNC multiple times and they have always been helpful. This past time they exceeded my expectations. I met with a teller named Alexis. She was very welcoming and helpful. Within 10 minutes she was able to help solve all of my problems while maintaining a great conversation.”
9AM - 5PM
151 S Rose St, Kalamazoo
Banks
“This local branch has exceptional customer service. Ms. Natalia today answered all of my questions and went out of her way to help. I have always had a great experience with this particular branch--and still try to contact them for answers even though I no longer live in the area. Would highly recommend!”
9AM - 5PM
6080 W Main St, Kalamazoo
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“This summer I put all my savings in Consumers 5.4% CD. That was a great deal, but what really impressed me was their customer service. I met everyone from the Regional manager Josh on down. Very friendly, down to earth people. (Kelsey or Roy greet me every time I walk in). When I heard their personal and business accounts give 4% interest I was sold. I went through the task of completely switching all my accounts over from MSUFCU where I’ve banked for 35 years.Usually an arduous undertaking, the bank manager Brandy and regional manager Josh scheduled a conference room and spent two hours switching everything over with me in one go. I have never had this kind of attentive service at a bank. Turns out their online banking is superior to MSU, too. I can see ALL my accounts in one place, vs different logins for my personal and business accounts. And they send helpful and informative emails vs constant announcements about the newest branch opening (looking at you, MSU).Months later, we unexpectedly bought a house and we used Consumers for our mortgage. Their mortgage officer Ben Belloli was BEYOND responsive and efficient and gave us the best terms, too.In this age of automation and anxiety, this kind of personal, warm and effective service is balm to my soul. For my personal account and as a business owner, I cannot recommend Consumers more highly.”