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“Just opened an account, and while the experience was overall good, there's just a bit too much post-visit communication. Like 5 emails within an hour. Can't it be consolidated to just 1 welcome email?”
9AM - 4PM
7200 Elm Valley Dr, Kalamazoo
Credit Unions
“My experience with Consumers was good. They offer a lot of beneficial resources to help build up wealth. The representative was superior in her presentation answered all my questions and concerns with any hesitation. Very impressive. Looking forward to adding Consumers into my daily business.”
“I love this location. They always try to do whatever they can to help out. Brok Is my favorite member there !!! He always make sure I have everything I need when I was confused about repayment and cashiers check. He clarified everything always available to make sure everyone is assisted.”
“Consumers has always felt like and has been a safe fair accessible financial home for me. I've financed two cars and received supportive investment consultations. I'm grateful for their presence in my community.”
“I needed to shut down my account and start a new one right away as I was almost compromised. Christy at the 9th street was incredibly helpful and had my old account closed, along with new cards and temporary checks in less than an hour.
Scott S”
“Andrew was very helpful and honest! I really feel like he had my best interest in mind while helping me with my auto loan. I give that experience 5 stars but will be back to rate again after being a member for a few months. :)”
9AM - 5:30PM
148 E Michigan Ave, Kalamazoo
Credit Unions
“Went to the downtown Kalamazoo location yesterday and worked with Caitlyn on a couple things and she was amazing! She kept me informed every step of the process and was very helpful. She’s kind and personable and you can tell she loves her job and working with members. Thank you Caitlyn for all your help!”
“The process to get the loan at a good rate was very easy and we have trusted them for a number of years for our car loans and banking needs. We love the banking app to keep us informed on our accounts in real time even when out of town.”
9AM - 6PM
3326 Gull Rd, Kalamazoo
Credit Unions
“Tayler has been so kind and helpful figuring things out for me! She exhibited such kindness! I’ve been banking with LMCU for almost 4 years and this is by far the most genuine person that has helped me. Get this girl an award!”
“Maddie was so helpful! I had accidentally transferred money the wrong direction online causing my first and only overdraft. I went in the same day to see if I could bring the balance back positive, and not only did she help me and reasure me it would be fine, she waived the fee as well. In and out super quick with a much better outcome than I had expected.”
“It’s always a great experience working with Preferred Credit Union. Chris D. in the Loan Dept. was efficient, professional, and a pleasure with which to work.”
“I recently visited the Consumers Credit Union Downtown Office in Kalamazoo and was thoroughly impressed! The staff there is nothing short of amazing. Everyone was incredibly friendly, helpful, and genuinely seemed to care about my needs as a customer. Their flexibility and willingness to go above and beyond really made my experience exceptional. They efficiently handled my requests and answered all my questions with a smile. It’s refreshing to see such dedicated and personable service. Highly recommend for anyone looking for top-notch banking services with a personal touch!”
“I went in person to Honor Credit Union on Stadium, today, and I had the best experience. Bo, the teller who worked with me was super friendly and helpful. I also met with Anita concerning an auto loan. She also was very friendly and helpful.”
9AM - 6PM
6170 W Main St, Kalamazoo
Credit Unions
“Since switching to LMCU from Fifth Third I have had nothing but positive experiences with the company as a whole and especially this branch. I cannot recommend then enough!”
9AM - 5:30PM
1609 East Cork Street, Kalamazoo
Credit Unions
“The loan process was very easy. Rebecca handled my situation both professionally and with kindness. She made helpful suggestions in what could have been a difficult time.”
“The staff are very attentive and help you to navigate any questions that you may have about your account or know more about loans or mortgages, anything bank they will help you find the answer and with a smile. I'm very happy with my experience with Advia Credit Union and recommend you to become part of the family and find out for yourself the benefits of Advia Credit Union today!”
“Jasmine was incredibly helpful, I have a hard time with my mobile app and she helped me with my payment. Got me back on track and help me start an online account. You cannot find help like this anymore. She is definitely an asset to your corporation. Thank you she deserves a raise!!!”
“I really appreciate Advia’s work and collaboration in the Kalamazoo community. Just attended a marketing conference in their facility on W. main and am grateful they have built a space to share with local organizations. Thank you Advia!”
“I love the energy and the helpfulness within the staff at this location. Thank you to the ladies giving me recommendations for my trip to Chicago! My trip was very fun!”
“Alexis and Carter were awesome! They helped me set up my account to transfer money to my car payment. I was very frustrated with Kalcee and the inability to make payments other than in person. They were knowledgeable and helpful! They are exemplary employees! Thank you both!”
“This branch makes banking a breeze! Everyone is always very helpful and accommodating. Quick in and out, no waiting, if we could give more stars we would! Thanks guys!”
“I'm a small business owner and chose Kalsee to conduct my daily transactions. The Gull Road branch is the closest to me so I stop by at least a couple of times a week. While I appreciate and use their on line services, I prefer to visit the branch and have a face to face interaction with the staff. While I have visited pretty much all the branches and have had excellent attention and help in all of them, the staff at the Gull Road branch has a special place in my heart. Erica and Jazmine are so knowledgeable, helpful and friendly. Also Linda and Alyssa before they moved on to different positions within the organization were awesome to work with. I cannot say enough good things about this team, Kalsee is lucky to have them.”
“5 Stars to this place! From the top down, this place is very well structured and they care about their guests. Whenever you come to this branch, you will notice that they are a customer first establishment. I have worked with the Branch Manager (Taylor) for the past five years, and I couldn't ask for a better adviser with my financial decisions. I have moved out of state and still continue to bank with KCCU at this branch. I truly feel I can trust Taylor and team with my financial decisions moving forward! Keep up the great work everyone and thank you very much!”
“Sense my husband passed, I needed alot of help. I knew nothing about banking. Thank God ~ Amanda Lorenzo has helped me step, by step , on how to get set up. She is a true angel, she's the best!!??”
“I spoke to Mitchell today (6/1/26). My mother and I had to deal with an emergency situation involving our rent where for whatever reason our landlord (Concord Place Apartments/Edward Rose) made an unauthorized charge to our checking account that made our account almost -$1k. On top of it, we had paid our rent in full 2-3 days early and that payment got returned, so now we got hit with multiple NSF fees. Mitchell was very friendly, understanding, and helpful. He listened to our concerns, helped us freeze our checking account, explained procedures clearly, and made sure our situation was taken care effectively.”
“Dawson at the Gull Ro branch. Has been fantastic. He helped and is continuing to help my wife and me through a difficult situation. He has been professional and courteous the entire time.
We appreciate you Dawson,
Tom”
“Bill B was a great associate and helped me at my time at Advia, not to mention at last years dinner party he saved my sister from choking on a chicken leg. Totally recommend advia to new bankers and credit builders!”
“This Credit Union has helped me out in building my financial needs in so many ways. It was a short process of opening a membership account and submitting a loan request. A great place to start off when you need financial assistance! It can be hard and not everyone understands when it comes to credit or refinancing your vehicle for a lower interest rate, and they are always available to go over every detail.”
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“Scammers got us, two credit unions, multiple accounts in each! Tristan at the Gull Rd. branch took the time to sit down with us and get everything straightened out. And it took awhile. Thank you Tristan!”