Consumers Credit Union, a full-service financial institution headquartered in Kalamazoo, Michigan, has established itself as a leader in digital banking technology, mortgages, and business lending. With over $2.2 billion in assets, Consumers serves more than 136,000 individuals and businesses through 28 offices across Kalamazoo, Battle Creek, Grand Rapids, Coldwater, Lansing, and the Lakeshore, providing members access to 30,000+ free CO-OP Network ATMs nationwide. Consumers has consistently provided exceptional customer service, going above and beyond to meet the needs of its members. Employees like Carly, Leslie, Carlie, and Matt have been praised for their kindness, efficiency, and willingness to help, even staying after hours to assist customers. The credit union's approach is to ensure that no question is a "bad one" and that they work diligently to address any issues or concerns. Customers have also commended Consumers for its business banking services, with Melissa and her team helping to create seamless and secure business accounts. The availability of free and easy transfers between business and personal accounts has been particularly appreciated by business owners. Overall, Consumers Credit Union is recognized for its commitment to providing personalized, human-centered service, and for its dedication to the financial well-being of its members, both individuals and businesses.
My experience with CCU has always been good with helping me with any questions or issues I've had.
April 2025
It was very easy to open an account online and then walk in to grab an ATM card. Travis had me download the app and select electronic statements as well as open a 2nd account. Excellent customer service.
March 2025
Carly V. was a joy to work with. She made setting up my accounts a simple process👍
