Consumers Credit Union, a full-service financial institution headquartered in Kalamazoo, Michigan, has established itself as a leader in digital banking technology, mortgages, and business lending. With over $2.2 billion in assets, Consumers serves more than 136,000 individuals and businesses through 28 offices across Kalamazoo, Battle Creek, Grand Rapids, Coldwater, Lansing, and the Lakeshore, providing members access to 30,000+ free CO-OP Network ATMs nationwide. Consumers has consistently provided exceptional customer service, going above and beyond to meet the needs of its members. Employees like Carly, Leslie, Carlie, and Matt have been praised for their kindness, efficiency, and willingness to help, even staying after hours to assist customers. The credit union's approach is to ensure that no question is a "bad one" and that they work diligently to address any issues or concerns. Customers have also commended Consumers for its business banking services, with Melissa and her team helping to create seamless and secure business accounts. The availability of free and easy transfers between business and personal accounts has been particularly appreciated by business owners. Overall, Consumers Credit Union is recognized for its commitment to providing personalized, human-centered service, and for its dedication to the financial well-being of its members, both individuals and businesses.
Just opened an account, and while the experience was overall good, there's just a bit too much post-visit communication. Like 5 emails within an hour. Can't it be consolidated to just 1 welcome email?
April 2026
Matt worked with us today to set up additional accounts. Everyone, including Matt, was very personable and friendly. Our kids love the new piggy banks!
March 2026
Great staff in downtown Kalamazoo (Mall) Consumers CU. They knew how to help me and was very kind. They knew how to manage my issue or question.
