Metro by T-Mobile at 4436 S Westnedge Ave offers unbeatable prepaid plans and 5G phones from top brands like Apple, Samsung, and OnePlus. The friendly staff provides excellent customer service, guiding customers through the best prepaid options with unlimited talk, text, and data. Reviewers praise the store's knowledgeable and patient employees, particularly Cheryl, who went above and beyond to help customers with new phones and accessories. Customers appreciate the staff's willingness to address their needs and find the right solutions, even when dealing with technical issues. However, some reviewers had negative experiences, reporting that the store provided false information and attempted to lock them into plans they did not want. There were also complaints about phone issues, dropped calls, and the store's policies regarding insurance and device upgrades. Overall, Metro by T-Mobile seems to offer a mixed experience, with the potential for great service balanced by concerns about questionable practices and technical problems. Customers are encouraged to visit the store and judge the quality of service for themselves.
This store is the most horrible store I've been to. They give false information just to lock you in to a plan and tell you how to beat there own system to get you to purchase phones turn it on then you get cut off by Metro because this store waived a fee that has you locked in to cut off your services to get you to pay... read full comment
November 2025
Great service Knowledgeable employees Transferring service was easy
July 2025
Cheryl is Amazing! While she was syncing my phones, was multitasking with 3 other customers! Everyone was so happy with Cheryl's service and customer support ❤️ Highly recommend her!
