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“We had a great experience switching service from AT&T and getting new phones at this store! Eddie was super knowledgeable, patient, helpful and made the whole process smooth and simple. Highly recommend!”
“The Drake Road location was fantastic. My fiancé and I went in expecting a bit of a daunting experience since we were both way overdue for new phones; Jalen (hope I spelled that correctly) made the process a cakewalk! He was polite, attentive, and easy to talk to. He went over a bunch of different options with us and basically did everything, even set up our new phones for us. Highly recommend this place!”
“Hands down best experience in a wireless store! Aaron went out of his way to make sure I had everything I needed, and was quick about it. Highly recommend these guys”
“We have had such a great experience switching from our previous provider to ATT. Korey L has been very responsive while listening to our business needs. He answered all of our questions and provided a detailed breakdown of what the plan would consist of. Couldn’t be more pleased with the service.”
10AM - 8PM
5601 Gull Rd, Kalamazoo
Mobile Phones
“Great experience with Schyler wrap with T-Mobile very very helpful certainly appreciated it Thank you so much I'm from Chicago and we don't get this nicest service most of the time there”
10AM - 8PM
3154 S Westnedge Ave, Kalamazoo
Mobile Phones
“I love this store. Ryan and Athony are the best?? Both are patient and very knowledgeable . Always willing to assist in any way. The customer service is top notch, which is appreciated and needed in this day and age. I would definitely recommend cricket to others!!”
“David helped me with an upgrade on my phone and he went above and beyond! I’m so thankful to him and his wonderful staff, they’re all so friendly, it’s definitely a family vibe there.”
“My overall experience was amazing actually all my issues were addressed with courtesy and in a timely matter. Destry was very understanding and if all representatives for boost were thus helpful you would definately have alot more business for sure.”
“Just not the store it used to be!! I've been a faithful customer for over 20 yrs with the same phone number the entire time. I'm not disappointed in the help although I miss Melissa so darn much!!! She never failed to help where and when help was needed, have the best deals in town and was just a joy to be around always!!! East Main Metro, y'all to step up your game. Bring Melissa back and all the customers that you lost will come back and business wil be booming again, watch!!!!!
Sorry y'all but I really need to update this because these people are no longer on East main, they are on gull rd and have completely redeemed themselves with Omar!!! He's the absolute best, I swear!!!!”
“Staff was very friendly and helpful. But advised that they couldn't provide answer on whether existing service from phone I damaged and no longer worked, could be transferred to another personal phone I had with no current service, without me paying for transfer service and attempting it. Seemed odd that it could not be determined whether this was possible prior to being charged.”
“Lost phone, and was in a panic , but Donna over here at the downtown location got me right, I am so happy and satisfied, I tell all my people to come here now, and ask for DONNA!!!”
“Amazingness! These guys saved the day! Had a bit of a melt down when my phone completely froze up on me. Drove to the store immediately and within 30 seconds they had me up and running again. Also, they showed me what to do in case it ever happens again.”
“Josh was very patient, kind and respectful. He was knowledgeable and very helpful. The entire process of the business transaction was extremely pleasant and both my children and I were satisfied. Thanks again, Fatima”
“Melody assisted me in the store today. I was transferring to a new phone with A LOT of data that I was concerned about losing. She was kind and knowledgeable. Greatly appreciated her help!”
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“Sharaya was very helpful and explained the new plans and how they were more/less than our current one. She has such patience and a calm presence, even when the internet was not cooperating. I am happy I went in to get my husband a new phone that day!”