The UPS Store #4830 in Kalamazoo is a friendly and helpful location that offers a variety of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Customers find it convenient with easy access and appreciate the clean environment. The staff, especially team members like Marci, Dawn, Ollie, and Bri, are consistently friendly, patient, and eager to assist with all needs, making returns, such as Amazon returns, quick and easy. Many reviews highlight the excellent customer service and helpful attitude of the employees, who go out of their way to help customers. The store is locally owned and operated, and visitors are encouraged to stop by for assistance. Overall, it is a reliable, welcoming place for mailing, shipping, and other business services in the area.
As usual the staff were helpful. At some places staff just stare at you, don’t greet you, are involved in their phone, or act like it’s bother to help. That is never the case at this UPS store. Eye contact and pleasant greeting.
January 2026
Amazing customer service, very helpful, all workers are nice!
January 2026
Staff are always kind and willing to help in anyway they can. Great people at the Gull Road location.
