“Walked in and was greeted immediately. All of my questions were answered and I tried a few options. Overall was an excellent experience. Both gentlemen in the store were gracious and provided excellent customer care. I will recommend”
“I would like to offer a short story before acknowledging one staff member of the store specifically, Jaclyn. I was diagnosed with Multiple Sclerosis two years ago. I was already disabled before this time, and work part time. All of a sudden I was not only faced with battling two eye diseases but fighting my body on a daily basis in order for it not to give out in a very hectic healthcare setting. I would have never dreamt of owning a new bed as this was never the priority before considering all of my obligations at the time. A few months before I made the decision to get a bed I had also gotten a non-renewal notice due to my particular type of housing and most of, but not all my furniture, appeared to be making me sicker. I made the decision to buy a new bed, first due to health but also due to the fact that I had no way to move the bed. I decided that I could afford one with Labor Day Sales. I went to a local mattress store and found a bed that made my body feel as if I was hardly sick, however the salesmans amounts kept changing and details kept changing, even though they denied this. I could find no other bed that came close. Enter the team of Mattress Firm Howell and amazing salesman Kevin. He wanted to help in any way he could but that bed was not offered. In an effort to help, he reached out to sleep expert, Jaclyn of Novi's mattress firm location who started researching. I spoke to Jaclyn on the phone a soon after Kevin called her. She listened to my story with the most sincere empathy as she researched options. Being the absolute powerhouse of knowledge that she is, she found the same exact bed but by another label at a lower cost and with free base. Jaclyn works at Novi's mattress firm yet she did not hesitate to help another store, without ego or agenda. This transcends salesmanship, she does it because she really does care about how a bed affects your life. I received my bed a few weeks ago and I feel like Jaclyn didn't just find a new bed but sold me a new body. I never knew that it was possible to reduce multiple sclerosis symptoms just by having a bed suitable that was for you. I want to cry with joy everyday. I know that Jaclyn is probably one of the universes greatest treasures and I hope she is offered raises and perks without limit because she is that much of an asset to Mattress Firm. I highly recommend her as a sales person because if she did this much for me knowing that I did not have much, she will help you have the best possible bed and sleep, my fellow customers. I cannot thank Jaclyn and Kevin, of Howell Mattress Firm enough and the company as a whole. You truly are changing the game and it is amazing that you're making us, the customers the winners, and then in the purest way possible, celebrating our wins.”
“My husband and I walked into Value City in Novi MI looking for a couple of items for our home and we had the pleasure of meeting our sales rep Donna F. She was so kind and full of energy and even when we were on the fence about purchasing today her attitude never changed. We made a purchase and any time im looking for anything furniture related Donna will be my go to! Thank you Donna F and Value City!”
“Last month I purchased a beautiful leather couch and today ordered upholstered recliners. Always get excellent advice on furniture purchases. The delivery service for the couch was terrific.”
“Great experience shopping with Kris! She helped me every step of the way. Looking forward to enjoying our new polywood dining table for many years to come <3”
“Neal was very knowledgeable and helpful in explaining the difference between all the mattresses. The best thing is that you can return/exchange within 120 days if somehow the mattress was not as you expected.”
“100% recommend this store!! Prices are great! Even better was the customer service! Matt was awesome!! Answered all of our questions! Did not make us feel rushed and did not try to sell us a more expensive mattress!!”
“We on a whim stopped by La-Z-Boy after going to 6 different furniture companies that day. We got there at 5:50pm they close at 7:00 so we have 80 minutes to shop find and decide if anything is what we are looking for. Ms Loveland greeted us and explained that what we were looking for could be found on several different chairs (swivel glide) functions. We got 7/8 of the way through sitting on several seats. And finally she found one that was just right.
Again Ms Loveland explained we could order or take the showroom chair (wee need 2) so she got on the phone found an exact match and we signed the paperwork.
What a joy to work with someone that is very knowledgeable about the product they sell ….. refreshing.
Can’t recommend her enough and
La-Z-Boy.”
“Monica greeted me at the store entrance and showed me all of the furniture I had looked at online. She picked out the perfect lamp to go with it and even had a measuring tape to help me with deciding on the right size end table. This was the best furniture buying experience I have had since I furnished my big house in NH. I took home several of her cards to pass out to other residents of my new apartment building since we are all downsizing in retirement. I highly recommend seeing Monica at Gardner White!”
“We decided to visit Bob's furniture yesterday and were greeted by a very nice young man who was very helpful. The selections were very nice and affordable. We ended up buying two pieces and the whole process was the easiest I have ever experienced. This was one of the best shopping experiences we have had at a store...very simple and easy.”
“We have been dealing with Christopher at your Waterford Mi location. He is very knowledgeable, helpful and professional. We will continue to refer to him for all our furniture needs. Thank you Chris!”
“It is not easy to please me as a furniture customer, but Bob's Furniture did manage to meet and exceed my expectation. Very professionally done! Nick was awesome, answered all the questions, took time to lead us from one piece to another, and we found what we wanted. Thank you very much for classy work. We will be back soon.”
“I had the best shopping experience with Kathryn Bordoley at the Southfield location. She was so kind and knowledgeable. Kathryn went out of her way to look into some delivery concerns I had and really went above and beyond with her customer service skills. I would most definitely recommend my friends and family to Gorman's store for their furniture needs!!!! 5 Star service in my book!!!”
“We were shopping for a recliner and this store had an amazing selection of recliners and fabrics to choose from. Our Sales Rep, Sherrie, was the most helpful, patient and knowledgeable sales rep we ever have dealt with. We had a hard time selecting a fabric after we chose the chair and she let us take home multiple samples of three days before we made a selection. The store is set up nicely and everyone working there was very friendly.”
“Great selection & wonderful owners! I’ve had the pleasure of enjoying their designs over the years, nothing but the best & a great eye for whatever you dream up”
“We had the best survive ever. Furniture is great quality, Price is right. Can't believe how qick shipping was also. They have so many ways for you to be able to pay for the furniture also.”
“Kristen is a hoot! We loved her personality! She is very knowledgeable about the different products and was very helpful at pointing out products we might not otherwise have looked at. I would definitely work with her again!”
11AM - 7PM
27500 Novi Rd, Novi
Furniture Stores
“Michelle helped so much by explaining how things measure up, the separate costs, possible discounts and promotions. She was helpful picking out pieces and fabrics.”
9:30AM - 9:30PM
2185 S Telegraph Rd, Bloomfield Hills
Furniture Stores
“Overall the store was good and wide space the only thing I didn’t like was asking for help since I forgot something in my cart I asked the store manager to help me and he gave me attitude and talked to me like I wasn’t understanding him I unfortunately didn’t get a name but he was an older wider guy that’s my only complaint hopefully he has a better day another day.”
“One of the best furniture stores I have been to. As long as you can fit the items in your vehicle you get to go home with fully assembled pieces and the materials the pieces are made of are much higher quality than anything you'd get from Crate & Barrel or Wayfair”
“They helped me make the selections that best suited my needs, and worked with me to schedule a delivery time that allowed for me to finish repainting the room before the furniture arrived.”
“We were looking to replace our 20 year old Norwalk sofa with a smaller Norwalk sofa (American brand, American owned, and still making furniture in America). Home Interior Warehouse is an authorized dealer for the brand. The people were very helpful and super nice. We were very pleased with the pricing at their July 4th sale! Our sofa was a custom order, and it was delivered to our home 7 weeks after the order was placed. Needless to say, the new sofa was immediately claimed by the Head of the Household as his personal spot!Great experience; highly recommended!”
“We made a purchase of a sectional at Fenton Home Furniture. The showroom product was extensive and staff were helpful and attentive. Their prices fall in line with other quality furniture stores.”
“I went to ABC warehouses to get a bed and let me say you have to ask for Otto. He is super nice a d will help you find exactly what your looking g for. This was my 2nd encounter with him and I just love him. I love both of my purchases from there. Yes I would definitely refer my family and friends to ABC.”
“Upon entering the Target store I was greeted by an employee who welcomed me with a warm "Hello".Target is known for their low prices and great selection of merchandise and they did not disappoint. I love Target it is one of my favorite go to stores for all my shopping needs.”
“Ethan Allen is an Excellent Furniture Store and offers Beautiful Furniture. Donna Haworth is very professional and knowledgeable. I enjoyed working with Donna and will seek Donna's assistance for future needs.”
“I am amending a previous negative review based on a rude sales clerk. That appears to have been a one off situation and all of my interactions with the staff there have been pretty great since that initial review. I do find that they have a great selection of herbs. I also had some reason to inquire about how to address issues with my herb garden and had a very knowledgeable staff member provide recommendations that ended up helping to improve the health of my garden. I am going back today to get some ideas about creating an indoor herb garden and hope to have the same positive experience.”
“Great place, would highly recommend! Carl is very knowledgeable and helpful.Bought a hot tub from them & had a small problem with the manufacturer - they sent someone out the next day and took care of it.”
“Came for some last minute holiday items. The store was in much better condition than some of the other big box stores, this time of year. Possibly because they had no customers. But I have no complaints.”
“Hands down the best place to find one of a kind Mid Century Modern furniture and artwork. The Le Shoppe team was absolutely amazing and knowledgeable. They actively listened to my needs and matched me with the perfect MCM pieces. The showroom is massive!!! You will not be disappointed. Thank you for such an amazing experience!!”