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“Love LMCU, however this branch gave us stress when adding my husband to my account. They had almost lost the paperwork I handed to them the day before. Just wasn’t impressed through that process. After that happenstance, though, they’ve been fine with other things we’ve came for. Such as ordering checkbooks, setting up new cards, regular transactions/deposits.. they were helpful with that and friendly.If you’re going to turn left out of the parking lot, it’s near impossible especially during rush hours. I’d suggest turning right and finding somewhere to turn around or something. Not LMCU’s fault. Just fyi.”
“River Valley CU has been our bank of choice for four decades. Even after moving to another city we continue to bank with them. They are professionals, courteous, and quick to react to our needs. They are the best!”
“Jose' was great! He walked us through adding accounts to our existing membership and took care of printing new cards, along with great, concise explanations of requirements and benefits. We've been with Consumers Credit Union for years and they've always been great to work with. Highly recommend them for all things banking”
“The people are so nice and welcoming. Rachel is very professional and has a wonderful personality, she assisted me today and was such a a joy talking to her. She is a gem in her own right. Thank You for making my visit feel great.”
“Unfortunately wasn’t able to get a replacement card right away due to switching card brands but was able to shut my card off and was helped with how to dispute charges.”
“Since joining Consumers Credit Union over a year ago, our business has thrived from the benefits they offer. Fantastic business checking and CD rates to overall service. Staff knows our names and are there to listen to our needs and find a way to ensure our financial goals. Over the past few months we have left our long time banking institutions at MSFCU and Fifth-Third because we no longer saw any value in staying with them. Consumers Credit Union has exceeded our expectations and we look forward to working with them as long as we can.”
“Where I madee the mistake in opening a checking account thinking Consumers in Denver and Michigan were the same one I found out that they are two separates banking institutions so I had to remove the money I had deposited but I still have my savings with you and car loan. Hopefully when the house is sold I will be able to pay off my truck. However I woud like to say, your employees were very friendly and helpful”
9AM - 5:30PM
1210 Spaulding Ave SE, Grand Rapids
Credit Unions
“I went in the cascade branch needing help with a fraud situation and Satin helped me through it all. Then she called me back and checked on me to make sure I was good. She has been a blessing and so helpful . I will never forget it. She really went above and beyond for me!!! Thank you Satin”
“I am a lifelong member being the child of a Ma Bell employee. As an adult I can confidently say i have found ACU to be top notch h. I’m on my third mortgage with them, have had multiple auto loans, personal loans, financed a student loan many years ago, started my own kids and grandkids accounts there due to their flawless work, friendly but professional attitudes. It seems as if there process always runs smooth, no “problems” or issues like I’ve heard others suffer with at their financial institutions. I have always heard “stick with what works” and “don’t fix what ain’t broken”.
This is a really great place.”
“Eric took a strong interest in getting me back on track with both immediate and long term goals of mine. Very personable, knowledgeable, quick and did a wonderful job explaining some solutions to my problems. Highly recommended.”
“Great people and attitudes .............only problem needs attention is anything needing to be done requires them to run a credit check and that hurts your credit score......I'm not sure if they understand that or do they really even care. You open an account credit hit, apply for a loan credit hit, apply for credit card, credit hit. ....Once you are in their ecosystem they should have enough information on you to make great decisions. IE. AMERICAN EXPRESS, once you are in, you never have to worry about them doing a hard inquiry on your credit. Ijs”
“Very friendly and professional staff. Mika is very patient and always greet you with a smile. Great customer service. I am a regular customer at the Kentwood branch. Satisfaction each and every time.”
“LMCU has been instrumental in keeping my finances and loans in line for years. Never thought of submitting a review, but I truly had one of the BEST experiences today. I set up an appointment online and worked with Jade. She was unbelievably helpful and informative with my questions, and overall had an authentic and memorable conversation. So much appreciation for the her patience and support.”
7:30AM - 4:30PM
310 Lafayette Ave SE Ste 210, Grand Rapids
Credit Unions
“I had to visit this branch three minutes before closing hours because my regular branch couldn’t help me and my bank card was hacked. Megan and Zach took excellent care of me and did not make me feel rushed despite the fact that I arrived just minutes before closing. What an excellent branch. And so close to home!”
“I recently financed a new-to-me vehicle and chose NCACU because they offered a better interest rate than another lender I was considering. My review is based on my first three weeks with them, and so far, I’ve been impressed with the level of service.
Early on, I visited a local branch to follow up on my account since I hadn’t yet received my welcome paperwork. The teller was friendly and took the time to make sure I could access all the features of the app and log in without any issues. His coworker stepped in to assist as needed, which showed great teamwork and dedication to customer support.
The next day, my welcome materials arrived in the mail, and within just a few hours, I received a personal phone call to confirm I had everything I needed and to answer any questions.
Although my experience with NCACU is still fairly new, I’m very pleased with their excellent customer service and commitment to offering competitive rates.”
“The best credit union in town of grand rapids!! Been with them for about 5 years now. And compared to other so called credit unions with their high monthly fees and overdraft charges. Adventure credit union is not like them Adventure credit union is far more better. And only costs $5.00 to open a account ! You will not find that in other credit unions in grand rapids”
“Best credit union I’ve ever experienced; with the help of Kait & Abigail, you’re going to have a great experience. A+ on customer service and they treat you like family. I couldn’t ask for a better service. Thank you!”
“It’s been an honor to be a member, so grateful for the helped I’ve received with issues in life that put a financial strain on me, but Honor Credit Union has been there every step of the way! I really appreciate the perks of a big bank (without the hidden fees), yet the small town friendly atmosphere that credit unions are known for.”
“I appreciate Adventure Credit Union for helping me keep my money safe! I get texts if they see unusual transactions happening. Sometimes it's me, sometimes it is not! I'm happy they are checking!”
“I've continually been impressed with how LMCU handles their members. I have had a few issues, so not to say the road hasn't been bumpy while they've been expanding these past few years, but they've always made it right. When somebody messed up and didn't send me my new credit card, they sent me a handwritten apology card with my new credit card and an additional gift card. Every person I've dealt with has been pleasant at both branch locations and my calling the call center. Recently, they updated their website making the mobile version of the website extremely easy to use, which has been helpful since I usually use the very streamlined app. However, I've been using a new beta version of Android and due to security concerns, their app doesn't work with beta Android forcing me to use the mobile site. It has been great to utilize other aspects of LMCU I would have never used before, but as a backup it has been great. Would highly recommend visiting LMCU to join a credit union if you have yet to join any credit union. Credit unions are better than banks (unless you're rich, but I don't expect rich people to be reading this review...)”
“I had a problem with a check that was stolen, washed and rewritten to an unknown person and the amount had been changed from $20 to $500 and it had been a mobile deposit. I went into the credit Union and they were all very helpful. My checking acct was closed and a new one opened. We had to notify Social Security to give them the new acct number. Hopefully, they can find out who did this. Very pleased working with Sue and Krista.”
9AM - 5:30PM
2636 44th St SW, Wyoming
Credit Unions
“I want to let everyone know about the amazing service and genuine kindness and willingness to help from the staff... in particular, Anita. (I am so sorry if I mis-spelled your name) - My father passed away last November, and my grandmother recently a few months ago... I have been catching up payments on things and she was so warm towards me the last time. Today I went in again with another teller and Anita saw me, remembered me from the last time, asked how I was, and when the hold times on the phone were taking longer than expected, she threw on an extra headset to help even though she was not the original person helping me with today's visit.
This kind of sincere effort truly deserves to be recognized in every manner, because it is this decency that seems to be more elusive to find each day. Anita, thank you - thank you to everyone at the LMCU 44th street location. I waited for about 45mins there while on hold (to no fault of anyone) waiting for another department authorization (busy Saturday) but never realized the time until I got back to my car because of how much I was noticing the staff's efforts to try and make my experience smoother and quicker - in particular Anita's.
Anita, thank you for the compassionate energy, which I assure you I could feel and I appreciate how genuine it is.”
8AM - 3:30PM
5665 N Kraft Lake Dr, Caledonia
Credit Unions
“Cassandra VanDyke is my banker at the Credit Union. She is awesome in understanding my goals and needs and always offered swift response and solution. Thank you Cassandra.”
“I bought a new car January of 2023 and 6 months later I had the credit union match the rate that was awesome so I asked about putting a special insurance to make the payments if I were to get sick or something else , this insurance was used last October, November,December, and January it was great I did not have to worry about anything they covered so well they even covered more I just told them to make the payment on the principal of the car loan that brought the payment down alot . I will definitely get this insurance again if and when I buy another car. I personally want to thank Sara for helping me along on this long journey to recovery ,if you don't think you will need it ,don't be to sure it might happen to you ,I lost a Kidney and had to do a double operation, Sincerely Christopher Lange”
9AM - 5:30PM
904 84th St SW, Byron Center
Credit Unions
“Julie Dewitt made our Auto loan a simple and care free process. She engaged her team to help us every step of the way. First class customer service from the this team in Byron Center!”
“I've been a member here for years (before they took over capcom) and they have always been friendly and very halpful! I recently went here for a vehicle loan and it couldn't have been any easier beginning to end. Keep up the great work!”
“We have been LMCU members for many years and have always been satisfied with their customer service from there call center to the people working at the LMCU branches. However, I want to bring the attention to one individual in particular, Grace Bechler a member Service Representative at the Lake Michigan location. Grace went above and beyond and provided excellent customer service. My husband an I were in need of two years worth of documents from LMCU. Without hesitation or making us feel like we had placed a burden on her, Grace took excellent care of us and was very detailed in organizing the documents. We are very thankful for Grace's help, she made an overwhelming task very seamless and easier than we had expected. Many thanks to you Grace we appreciate all your efforts, you are an excellent example of great customer service.”
“I love going in every couple weeks and having people greet me by name and remember personal details of my life. Definitely, I'm not a number! I feel like a member!”
9AM - 5:30PM
675 68th St SW, Byron Center
Credit Unions
“LOVE the Credit Union.
Nice tellers very helpful. Sometimes there is a bit of a wait because the tellers do both drive thru And lobby. They will also make recommendations for earning more interest, offers for discounts. I haven't discovered Everything they can do.. YET. But go in...meet the tellers, have a relationship with them...you won't regret it.”
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“Delt with Heather Dobbrastine on a refi rv loan and WOW, Very polite, Noligable, efficient , I can not say enough how easy and fast this refi was with 1 phone call and 2 e mails. This credit union has always been amazing to work with.”