O'Reilly Auto Parts in Grand Rapids is highly praised for its helpful and friendly staff. Customers appreciate the knowledgeable team members who go out of their way to assist, whether it's helping find the right spark plugs, wipers, or accessories, or providing extra help like installing parts or disposing of trash. The employees are described as caring and efficient, making the shopping experience smooth even during busy times. One staff member received special praise for their kindness, offering a hug and going beyond expectations. The store's manager was also recognized for exceptional service, opening the door for customers in need. While there was a mention of an unprofessional experience in the past, overall, the staff's helpfulness and genuine care make this location stand out. Customers feel valued and well taken care of, making it the best parts store in the area.
You know, I've been a diehard Autozone kinda guy because I thought Autozone sounded like zapzone which was a lazertag place. I figured out that O'Reilly not only has a worse name but it is also a better place! So now I only go to O'Reilly
January 2026
Very Professional and Extremely Helpful. Purchased a brand new battery for my vehicle and they installed at no cost. They also disposed the old battery. Great Place !😊
November 2025
I've been shopping at this location for years and I'm happy that I can still get good customer service. The prices aren't bed either
