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“Chuck is the best. Knows his stuff. He's passionate about helping people and is not out to pressure anyone to buy what they can't afford. His utter honesty and dedication and professionalism is refreshing in our times.”
“Great place. People inside are helpful and gets you into the right piece of equipment for the job you are doing. Yard people are very helpful with hook up and drop off. Prices are decent”
“Clean store. Occasionally it takes time walking around to find someone on the floor to assist you but whenever I have found that person they've always bent over backwards to help me. Anytime I've had to go to the customer service desk for questions, returns, etc. they have went above and beyond to assist me at this store / location. Thank you Lake Orion Home Depot!!”
“I went to Home Depot for screen door replacement parts and walked up to Eric and asked for help, he stop and took me to the location.
Eric provided details on all replacement parts, give improvements and then assisted me with pricing at cashier's with Barbara cashing me out.
I never had that much help from store ever!
Five Stars Home Depot!
Stan.”
“I ordered a leaf blower online and received it the same day, unfortunately the battery was missing, I called customer service and they referred me to the store manager and this guy. He was very nice. He asked me to send some pictures and less than an hour later I had a new box delivered to my house and they took the old blower back to the store.
Thank you so much Mike Kerzinski
Assistant Store Manager in Marketing
Rochester Hills Home Depot, HD2727”
“This place always has the best prices and tons of yellow tag items.
There items are always the best of quality and they have great people to help load.
They do not bombard you when you walk in like others.”
“We purchased a complete appliance group for our kitchen remodel from Hawthorn in Rochester Hills. We had Barry Thompson help us out through the process. Barry and his team were great. We got a great price and they were super flexible with delivery, installation, and support.We had a problem with the new GE Cafe Range and Barry made it right immediately. Delivered a brand new range.Will be a loyal customer to Hawthorn moving forward.”
“I was very pleasantly surprised how Tasha went out of her way to find the product I was looking for today. What a great employee you have there. She even went and found what I was looking for and found me! Not many people do that sort of stuff now a days”
“I purchased the new combo laundry washer/dryer in September. The previous owners washer quit on me.My family has been in Rochester a very long time & my late father always said to call Sergeants when I needed an appliance. I remembered that & I'm so glad I called them first.ABC warehouse wanted to charge me $600 more for the identical machine! Sargeants not only had a better price, they delivered it the next day! This single Mom highly recommends sargeants.”
11AM - 7PM
300 Brown Rd, Auburn Hills
Appliances
“I bought a new Samsung cell phone and they transferred all my data and programs from my older phone and set it up on site and it was a good price and a good job with a pleasant staff”
“Talk about service after the sale!This showroom doesn't actually sell the appliances. But you can learn about them ahead of time.After you own them, you can go back and take a 3 hour cooking class that is really helpful.Everyone who works here is very pleasant to work with.”
“Can honestly say they will do everything they can to work with you. Had a great experience with them. Just be honest with them and they will do their absolute best to help you through it.”
“Too bad, I can't give Home Depot 6 stars! Here's why: Today, I was in need of a garbage disposal, (Initially dealt with another major supply store, but sadly, due to several weeks of ongoing issues with miscommunication and lack of inventory, given reassurances and awaiting phone calls to fix the matter, I decided to get a refund and take my business elsewhere.) Hence, searched online, picked out a Badger 5 / 1/2 HP product to purchase. Contacted Home Depot Rochester Hills service desk, spoke to Mike K, who connected me with Beth (Plumbing/Kitchen Dept.) Beth not only helped me locate my requested product, she also pulled another comparable product to allow me a secondary choice along with product pricing, she immediately set up a Home Depot service person to contact me for my garbage disposal installation, and was able to pay for it right over the phone. She reassured me, that she would pull both disposals, set them on a counter, and instructed me to go directly to Kitchen department for pick-up. To my surprise, approximately, 30 minutes later, the Home depot serviceman called me, set up an appointment to install my garbage disposal, today. Mind you, I was just getting my shoes on to pick- up the disposal. Of course, I made an appointment as soon as I was able to pick up the disposal. Beth kept her word, when I arrived at the store, that's exactly where I found the disposals setting; at the Kitchen counter showroom. No time to waste, the Badger 5 unit was my choice, so, I proceeded to walk to the service desk where a very nice cashier, quickly assisted me on my purchase. Finally, got home and to my amazement, my husband was waiting at the door, laughingly, grabbed it from me, to hand to the serviceman Stanley, who was there in the kitchen ready to install. Wow! He had actually already removed the old disposal and awaited the new one, in the time that I was coming home from the store. Wow! Home Depot and their serviceman were totally on the ball today! My husband and I are very satisfied customers, impressed with Home Depot's fast and excellent service, and highly recommend anyone searching for great service to go to Home Depot in Rochester Hills. Thank-you Home Depot employees: Mike K, Beth, Stanley the serviceman, and all others who assisted me and provided OUTSTANDING service.”
“Absolutely wonderful experience were greeted by Andrea, and she could not have been more pleasant, a very knowledgeable individual and just a joy to deal with thanks for all the stellar advice.
We bought our cook-top from her”
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“My recent trip to Home Depot was a great experience.We had the pleasure of meeting Joey as we were cashing out.He was informative friendly and a outstanding with helpful tips.”