CASE Credit Union is praised for its outstanding customer service and knowledgeable staff. Many reviews highlight employees like Kyle and JWilliams, who make financial processes, such as purchasing a vehicle or improving credit scores, smooth and easy. Kyle is specifically noted for his ability to explain complex financial decisions clearly while providing a personal touch, making clients feel valued and cared for. The W. Saginaw branch receives positive feedback for its excellent communication and helpfulness, with several customers expressing their appreciation for the support they have received. Heidi is another standout employee, recognized for her encouragement and dedication, making her a preferred choice for many customers. Although some mention limited locations and a fee for card replacement, the overall sentiment is positive, with customers satisfied with their accounts, particularly the savings account that functions like a checking account without overdraft fees. Overall, CASE Credit Union is recommended for anyone seeking reliable banking services with a personal touch.
Great customer service. JWilliams is great guy, he made purchasing a new vehicle a smooth and easy process. 100% recommend branching with Case Credit Union.
June 2025
Brian, you went above and beyond! I’m leaving with what I wanted plus knowledge and tools to continue to improve my credit score. Thank you!! Great appt!
June 2025
Amazing custom service, Kyle helped me with an overdraft protection and it couldn’t have been easier and pain free
