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“Very helpful and knowledgeable, kind and accommodating while setting up an account for us. Made us feel like we were important to them. Great credit union! Special thanks to Ashley Themm for going above and beyond for us.”
“Great local credit union! Centrally located in Lansing with a nice clean building. The staff are all friendly, knowledgeable, and the credit union offers great rates! Especially CD rates!”
“⭐️⭐️⭐️⭐️⭐️
Kyle is hands down the best banker I’ve ever worked with. He’s incredibly knowledgeable and always takes the time to explain things clearly, making complex financial decisions feel easy. What sets Kyle apart is his perfect balance of professionalism and a personal touch—you truly feel like he’s looking out for your best interests. Whether it’s answering questions, offering advice, or helping with accounts and loans, Kyle goes above and beyond every time. Highly recommend working with him if you want someone who genuinely cares and knows his stuff!”
“Huge shoutout to the Midtown Lansing PNC team for going above and beyond! They sent a personal card congratulating my family on our new baby after a brief call about savings options. That kind of genuine kindness really stands out. Thank you!”
“Just spectacular. I've been banking here for almost 40 years even after moving out of state because there's simply nobody better and I find their online options at least as convenient as anything I could do from a local branch. That said, they still have allied branches even in my state for times when I have to retrieve a cashier's check or other face-to-face transactions. The service associates are some of the most helpful and caring from any business i regularly deal with. CASE is the place for me!”
“I had a terrific phone conversation with a representative at the Fairlane location on linking my Venmo account with my DFCU account and got the answers I needed to move forward. I appreciated the help she gave me.”
“Ann, Andrew & Nichole are awesome; always friendly and as helpful as requested. Been a customer for 25 years and always satisfied. Going to the bank is like visiting a friend. I have had less than helpful and down right rotten service at another large ;bank. Keep up the great work.”
“I love coming in here, every time I do everyone is so friendly. They are fast and so responsive as well as willing to take time to break it down and explain things in plain English. Your manager is doing a good job raising their team because you can tell--they love their jobs, it shows in their work! ❤️”
“Great experience today! Found out I could change my savings account to a higher interest rate and nothing needed to do it.
Always good service but today was better than expected! Thank for your information about this and taking care of it for me.”
“I love DFCU because I walk in, they know me, they're friendly, knowledgeable, professional and very attentive to and helpful to my needs. They're exactly what a credit union is supposed to be!”
“It was my first time coming in yesterday. I came for a refinance for my auto loan and they explained everything clearly and politely. It was an absolute pain to refinance as CNAC is a real piece of work but they didn’t even break a sweat. One of the best experiences I’ve ever had at a financial institution and I’m a member at a few different ones. I ended up opening multiple accounts and a credit card line as well. Absolutely fantastic customer service from the front door to behind the desks. I will be back!”
“Had Ashley help us, today, and she was on it. Knew everything we had questions on, was patient while we looked up information to fill out forms, and was friendly. I've had good interactions every time I've been here.”
“Gladly proud to be part of this bank. All I can so they do have your back when it comes to banking. I thought I could trust a so called friend by me doing so I left my suitcase in this wrongful person vehicle that never told me they're going to be trusted by me doing so, tried to fraud my account by sending this company to fraud my account and let me tell you this the bank took care of it right away. Thx yall!”
“I’ve been using Chase Bank for more than ten years. I have never had an issue with them in those years. I have a checking and savings account. One of the great/free services at Chase is that I can deposit a check using the Chase app. All I need to do is sign the back of the check, write “For deposit to Chase Bank, NA” take a photo, front and back with my cellphone and click “Deposit.” In addition, I use their Zelle app to instantly sent money to friends or family with no service charge. In addition, Chase is one of the largest banks in the USA. Give them a try.”
“Had a great experience here today! The bank tellers were super friendly! They made me feel at ease making a deposit. I do not like going inside a bank for some reason. Always use the ATM.”
“Great Bank and great service they treat you with respect and analyze your financial situation and give you your option Tom and Joe thank you so much for an outstanding customer service.”
“Stacy, in the Delta Township branch, is awesome. She was extremely knowledgeable when my son was there to open knew accounts and had many questions. Even when the branch closed she continued helping us.”
“At my local branch (Keystone St.) They know me by sight. At all of the branches, they are all very attentive and personable. I can always discuss a problem with my banking with them, and they don't make me feel stupid.”
“This bank is very efficient and always helpful. From the manager to the tellers and all the others I have worked with for the last 3 years have been very helpful and often go the extra distance to help out the needs of Vet's Ace Hardware!”
“Mike from the collection department is so nice he makes you feel at ease, if they were more bill collectors like him this world would be a lot different. Don't get rid of him he's a keeper. I'm going to miss paying my late bill.”
“Staff is very friendly and Knowledgeable. Have accounts and loads through them. They helped me step by step.I've had problems with other banks. I've been with pnc every since they can to lansing.”
“I had an appointment with Bryan, he solved all the strange issues I had on my account recently. I’m pretty happy I chose this location for my appointment because of the other positive reviews here.”
“We have been with them since they took over Community Bank, in Lansing. I cannot say much about branch service, as I seldom need to visit, but each visit enabled me to carry out my desired transactions quickly and with courtesy. Their personal and on-line banking set a high standard, based on my experience.”
“We've had great experiences at this branch, worth paying for parking!
This credit union looks at individuals differently than an average bank & seems to legitimately care.”
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“Mike made the buying process for our home SO easy. He was always very responsive, transparent and helpful anytime we needed him. Mike, thank you for everything, we appreciate it!”