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“We relocated from another state and chose Consumers Credit Union after reading the reviews. Bobby was great. He took his time answering our many questions. Along with banking information he told us about their community activities and urged us to stop by any time for a coffee and chat.”
“Shaquita Lee was such a sweetheart and very educational. Helped me get around the obstacles like homelessness and custody issues. I am a teenager and learned a lot that will help me shape my future for the rest of my life! 10/10 I do recommend this credit union, and am most likely to use it forever. Thank you!!!”
“I use this location for a credit union service center. I was having trouble get my funds Nick the manager was quick to help call to get approval. Thanks for your help an patient 🙏”
“It was a great experience, Thanks to Chelsea. She was very understanding, patient, very caring, a wealth of information answering all of my concerns, and questions. Went above and beyond, I appreciate her for helping me and was able to figure out the issue. Handled everything professionally.”
“Just spectacular. I've been banking here for almost 40 years even after moving out of state because there's simply nobody better and I find their online options at least as convenient as anything I could do from a local branch. That said, they still have allied branches even in my state for times when I have to retrieve a cashier's check or other face-to-face transactions. The service associates are some of the most helpful and caring from any business i regularly deal with. CASE is the place for me!”
“Great credit union friendly & helpful staff they assisted me to do the shared brach so i could put money in my account from another state while I was traveling they took the stress out of it. Big Thank you to them.”
“I had a terrific phone conversation with a representative at the Fairlane location on linking my Venmo account with my DFCU account and got the answers I needed to move forward. I appreciated the help she gave me.”
“Everyone I worked with in-branch (Simon, S Lansing) or call center agents were extremely helpful, patient, thorough, answered all my questions and resolved all my fraud-related issues quickly. Thank you!”
“DFCU credit union is customer service driven. They are accessible to speak with a real person when you have questions about your account. In this day and age it is comforting to know that someone has your back.”
“We have banked with DFCU for 28 years in part because we prefer a credit union and it’s conveniently located but primarily because of the great service we receive from tellers and managers. Our branch manager Jamie has especially been helpful over the years!”
“Jessica is hands down the most knowledgeable banker I have ever dealt with, she got to the bottom of an issue the bank was having and solved it, she took the initiative to solve other problems on my account while she was fixing the first problem, great person to work with!”
“I've never had a bad customer service experience here. This location is on Jolly. I just wish MSUFCU had more assistance for people with not so great credit. It would definitely be helpful. It kinda sucks to get told no on everything they offer because it is based off credit, its like please realize circumstances happen that are not always in people's control.”
9AM - 5:30PM
4600 Collins Rd, Lansing
Credit Unions
“Debra was such a delight! She made getting a car loan very simple and quick. Answered all my questions I had and even some I didn't think of! 10/10 experience!”
“This is my new credit union, and I LOVE IT HERE! People are down-to-Earth, friendly, and very understanding and kind. They're always ready to help, whether it's giving me an extra envelope so I can deliver a check to someone, or suggesting if I'm cold to go grab a cup of coffee or tea in the waiting area. They're very good at providing a special, personal (human) touch -- it's why I chose them.
It's really convenient that I can do lots of things online with Lake Trust CU, but the best part is this: when I want to speak with a Real Human, they don't make me jump through hoops (or several different AI helpers) to do it -- I can just walk into the credit union, and wait for an available teller, and Boom! A Real Human, who's kind and considerate, is there to assist me. It's THAT part, that will keep me coming back as a loyal customer. They really care about their members, and it shows.
Thank you, Lake Trust!!”
“MSU Federal Credit Union has been wonderful to me. I had changed banks and the people that work here are amazing and just so wonderful. I am pleased with where I am at. I just have to all the people.”
9AM - 5:30PM
1121 Keystone Ave, Lansing
Credit Unions
“My lafcu experience with Maryann was AMAZING!!! She was thorough, thoughtful, and gracious. She helped me with every concern that I had and she also provided options that best fit my needs. She provided excellent customer service and I highly recommend you ask for her if you can when you come into the Keystone branch.”
“We've had great experiences at this branch, worth paying for parking!
This credit union looks at individuals differently than an average bank & seems to legitimately care.”
“LAFCU and specifically Angeline, were absolutely fantastic. I have been a member for decades, and when I was in a pinch-they came through. Angeline, listened and understood my challenge. She stayed on the phone almost an hour helping me get a loan. Thank you LAFCU and Angeline for all your help. Todd S.”
“I have been a member for almost 13 years. Several times I have had scammers hack into my account/card, and every time it was handled quickly. They got my money refunded and printed new cards on the spot. When I was having trouble with my card being declined, a young man named Mark figured out the problem right away. I'm a loyal member.”
“Been a member for decades. They have great customer service, decent rates on a variety of loans, and a couple offices in Lansing area. Drive thru is available”
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“The staff is all super friendly . They are very knowledgeable of current programs and most of all they are very considerate of your time by getting you in and out quickly without making you feel rushed. Rates are great. Highly recommend”