“I had such a smooth and helpful experience at T-Mobile thanks to Emma. She was incredibly helpful, knowledgeable, and made the entire transaction quick and easy. What really stood out was how she advocated for me with customer service to make sure everything was handled properly. She went above and beyond to make sure I was taken care of. T-Mobile is lucky to have her!”
“Every time I visit this location everyone is always professional, friendly and knowledgeable about their products. If you're having issues with your phone or looking to replace it, I would definitely recommend this location.”
“Had a great experience with Hudson M at the T - Mobile store in Lansing Mall today. Having purchased a new phone elsewhere he was still able to do the transfer of old to new. That doesn't always happen at other carriers in my past experience. I'm not tech savvy -- Hudson was very patience & never talked over our heads. Explained as he went along so we understood what was happening. Great customer experience. Thank you Hudson. If looking for new carrier try T-Mobile & Hudson. Give them a chance. Glad I did. T - Mobile Tuesdays some good bonuses.”
“This place was Amazing they had exactly what i was looking for and they also got me such a great deal. The person who helped me on my trip today was Gabriela Sanchez. She could not have been any nicer and she was so knowledgeable on pricing and all the items they have to offer. They have options for everyone and a good stock to choose from. They even have a nice flip phone for anyone interested.”
“Way better experience with the lady at this store. Sanah, is BOMB! She got me together after visiting the store in FP (Waycross Rd). Adam was impatient, rude and gawky! He may know the products well, but it's not worth my peace. Sanah was very patient, thorough, and helpful. She handled the customer service like a pro and I never once felt like she was talking over me, unheard, dismissed, misunderstood, or harassed. Give this lady a raise!”
“Brandon Parker at the Delta Township, Michigan Verizon store gave us the best service we have ever had with Verizon today. After 31 years with Verizon, we were ready to change providers based upon recent interactions with the company. Because Bandon was patient and knowledgeable he resolved our problems. Thank you, Brandon!”
“I came in to return a modem after receiving a new one in the mail and I really appreciated how quickly they helped me and got my return sorted. It was 110% easier and less frustrating than interactions I've had with XFinity's call center.”
“The staff are so kind and helpful! They made me feel like they genuinely cared about me and getting the right phone. I took a while to decide on the type of phone I wanted and they were so knowledgeable about each phone and didn’t make me feel rushed. I will definitely go to this Verizon store again next time I need a new phone!”
“Sherman serviced my account on 3/9/26. His knowledge and professionalism was above and beyond excellent. This Xfinity store and Sherman himself made my experience like non other with pleasure. Thank you Sherman and Xfinity.”
“From walking in to walking out 2 hours later getting help setting or phones up.
CJ one of the managers and Joshua made our entire experience fantastic. So happy to have left that A company to come back to TMobile!
Excellent staff... Entire crew. Easiest most helpful experience.”