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“Eastwood Towne Center T Mobile is my favorite store , Morgan G ( Associate Manager ) went above and beyond what was expected, and provided exceptional service”
“Been an internet customer for years and I have never lost service, not once. Great service at a great price, 60 a month for 1gig reliable internet is a win in my book.”
“My modem went bad because it was old. I went into the store to switch it out When a storm hit. They were still able to help me in the middle of a tornado. I had to go back the next day because there were still connectivity issues with the box They were able to connect it for me. I definitely recommend going into the store over calling anyone.”
“My mom and I stopped into the T mobile store today inquiring about a phone trade in. Quantez was the associate who helped us and he was amazing!! He was very knowledgeable and patient with us throughout the whole process. He answered all our questions, explained all our options available, and never made us feel pressured into buying something we didn’t want. He was also very personable and made the whole experience a very pleasant one! If you stop at this T mobile location, ask for his assistance! Thanks, Quantez!!”
“Way better experience with the lady at this store. Sanah, is BOMB! She got me together after visiting the store in FP (Waycross Rd). Adam was impatient, rude and gawky! He may know the products well, but it's not worth my peace. Sanah was very patient, thorough, and helpful. She handled the customer service like a pro and I never once felt like she was talking over me, unheard, dismissed, misunderstood, or harassed. Give this lady a raise!”
“This place was Amazing they had exactly what i was looking for and they also got me such a great deal. The person who helped me on my trip today was Gabriela Sanchez. She could not have been any nicer and she was so knowledgeable on pricing and all the items they have to offer. They have options for everyone and a good stock to choose from. They even have a nice flip phone for anyone interested.”
“I personally really loved google fi(and I still do) but I needed a new phone and man.. they threw a pitch I could not swing at haha. Aside from that though, the sales agent we spoke with was awesome, I have autism/pretty severe anxiety and I felt so comfortable and excited the whole process. Usually after committing to a big contract or repayment I get pretty uneasy feeling about it like I’m not fully sure if I wanted to do it but, yeah I’m sold. He was awesome, we got an awesome deal, I pay about the same for more now through Verizon, and then to top it off too. After I got home and went to set up my phone I did need a little help with customer service and wow, I never ever feel like I get good customer service when it comes to technical issues lol but Verizon was on it, personable, and fixed my issue very quick!! I’m sold on Verizon lol. The agent we had spoken with, his name was Kadison, get this man a raise!!!! 😂”
“We went to our local Verizon location after a crisis involving a broken phone. Needing a speedy replacement, I was able to add a line to my account and get a free Samsung S26. I also added internet and received a substantial gift card!
Haley was *amazing*. Very friendly, kind, and professional. I got several compliments, although it could have been a sales tactic, the gesture shows good taste. Another very friendly young lady also assisted us, although I don’t recall her name. The manager was also very helpful!
Staff is great. Fast service. 10/10.”
“I came in to return a modem after receiving a new one in the mail and I really appreciated how quickly they helped me and got my return sorted. It was 110% easier and less frustrating than interactions I've had with XFinity's call center.”
“Ty was incredible and super helpful with what we had going on. One of the best experiences I’ve had with Xfinity and will specifically come back to this location because of Ty!”
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“I have to give a major shoutout to Donald Norton for providing one of the best customer service experiences I’ve had.
Donald has genuinely changed my entire perspective on T-Mobile. There was a point when I wasn’t completely sure about staying with the company long-term, but the level of service, patience, professionalism, knowledge, and genuine care Donald has consistently shown completely changed that.
He doesn’t make you feel like you’re just another customer or another transaction. He takes the time to listen, explain your options, answer questions, and make sure you actually understand what you’re getting. Most importantly, he makes you feel like your business is truly valued.
Because of Donald, I’ve remained locked in with T-Mobile, and that says a lot. Great products and pricing are important, but having someone who builds trust and creates a great customer experience is what ultimately keeps people loyal to a company.
Donald represents exactly what customer service should look like. T-Mobile is fortunate to have someone who understands that relationships and trust are just as important as making the sale.
If you have the opportunity to work with Donald, you’re in great hands. 5 stars without hesitation!”