Metro by T-Mobile, located at 6030 Pennsylvania Ave, offers excellent prepaid plans and a range of 5G phones from brands like Apple, Samsung, and OnePlus. Customers consistently praise the friendly and helpful staff who provide effective solutions to phone-related issues. Many reviewers appreciate the thorough explanations and kindness shown by employees, particularly highlighting their ability to ease concerns about data transfer and phone purchases. While experiences may vary with different staff members, those who excel in customer service, like Cory and Brittney, leave a lasting positive impression. Cory is noted for his leadership qualities and attention to customer needs, while Brittney is recognized for her straightforward and efficient approach. Overall, the team at Metro by T-Mobile is dedicated to ensuring customer satisfaction and creating a welcoming environment for all.
The assistant manager help me change over my mom's old phone to a different phone that she had and was very helpful his name was Luke and I was very pleased with how clean the store was and I didn't have a long wait time for somebody to help me
December 2024
Destenee was the BEST CSR. She gave me the best care in a frustrating situation.
November 2023
A couple weeks ago I had to get a new phone and it wasn't charging in my car. I went in to the S. Penn store and spoke with Corey. He said that some phones just don't, but he comped me a new charger. The new phone still wouldn't charge, but I thought his customer service was awesome.
