PFCU in Lansing is highly praised for its friendly and helpful staff. Customers appreciate employees like Shaquita, who consistently go above and beyond to assist, and Ben, who patiently helped with setting up auto-pay. The tellers are known for their kindness and welcoming attitude. Members value the excellent customer service, describing it as professional, empathetic, and stellar from start to finish. The staff work hard to resolve issues and provide peace of mind, making banking experiences pleasant and easy. Many have been members for years and have received consistent, wonderful service across multiple branches. PFCU's attentive and dedicated team, including staff members like Jazlynn and Hillary, has helped customers save money through lower rates and attentive service. Overall, PFCU in Lansing is seen as a trustworthy and caring credit union that offers a positive banking experience.
Awesome. Very friendly and helpful. Shaquita is a delight.
September 2025
Shaquita Lee was such a sweetheart and very educational. Helped me get around the obstacles like homelessness and custody issues. I am a teenager and learned a lot that will help me shape my future for the rest of my life! 10/10 I do recommend this credit union, and am most likely to use it forever. Thank you!!!
August 2025
Everything is going well. The team reacted fast to get me a new Debit Card to replace the one I lost. They been outstanding in resolving the issues I have had with the changes required with my accounts since the Feds changed the way my funds are sent to me.
