Firestone Complete Auto Care in Madison Heights, MI has been helping the community with their vehicle needs since 1926. Located at 32670 John R Rd, this full-service auto shop offers comprehensive solutions for every make and model, from standard maintenance to tires and repairs. Customers praise the exceptional service provided by the expert team at Firestone. One reviewer highlights the wonderful employee Tony, who treats everyone with the utmost respect and professionalism. He ensures customers' needs are addressed in a timely manner and displays excellent people skills and knowledge of the services offered. The customer service at Firestone is generally described as great and very professional. Customers appreciate the clear communication of timeframes and the efficient, friendly service. One reviewer had a positive experience with a quick tire change, while another was pleased with the short turnaround time for their vehicle's repairs. However, not all reviews are positive. One customer had a less than satisfactory experience with the front staff, describing them as exhibiting cold indifference and lacking in courtesy and professionalism. This reviewer felt the staff could benefit from learning the importance of customer service and a warm welcome. Overall, Firestone Complete Auto Care in Madison Heights is a trusted destination for reliable and affordable auto care, with a team of experts dedicated to keeping the community's vehicles running smoothly.
