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“Delivery this morning, communication, service, timing just when they said it would arrive. Excellent experience. Gave them some coffee to go and sent them on there way.”
“Great Service. Very friendly staff. I had some papers that needed to be printed and notarized. I called Jim and he assured me they could help. We were in and out in just a few minutes.”
“I always use them for all my returns. Very helpful and friendly. They have taped my packages for me, where as the post office makes me buy tape and do it myself. The location also makes it very convenient. You need to visit the boutique as it has so many cute items.”
“I got here exactly about 30 minutes before my appointment. They were able to give me a door immediately. Got me loaded within 30 to 45 minutes, and I was able to go on my way. Unfortunately, there is no longer overnight parking here. But I was able to make to the McDonald's around the corner 5 mins. They have a decent sized parking lot for big trucks!”
“The woman working around 10am on 3/15/23 at FedEx in Grandville Michigan was an angel! She was truly so sweet & went above & beyond to assist me with a sweet attitude & kind tone. Wonderful woman!! She was the only one working & there were many people who came in & the phone was ringing & she kept up like a champ & was amazing toward me & kept a great attitude!! She deserves a BIG pay raise. She's a boss!”
“I had to privilege to meet the owners directly, (owned by two brothers) and I can't think of a better pair of owners to operate a company. The company is customer first and you can tell their training emphasizes white glove service because the interactions I've had with all sorts of employees follows that trend. They get the job done, they can pretty much take on any project you throw at them. If you are a growing company and your fulfillment and distribution is becoming too much of a hassle or you have large order quantities and have been dealing with the same outdated tech and processes with your current provider and are looking for savvy and agile, trust your orders in the hands of Sherpack. Their leadership team is incredible, communication is easy. But don't take my word for it, give them a call and you'll see.”
“UPDATE: after my original complaint written below, George called me and “saved the day”! For this company. He helped me, worked with me to get my product BUT it still doesn’t make an excuse for the others not apologizing for the nonsense I went through. I Was on hold for over 10 min, only to get disconnected or hung up on, not sure, to call back again, told they can’t help me, put me back on hold. Finally, got ahold of a person, I explained my frustrations with her, she giggled, no apology but she did get some information for me. My shipment was in grandrapids mi, said to be delivered today, checked tracking number, says it’s going to now take 5 more days, 35 min away, I asked to just pick it up, what a mess, I will never have them ship anything else for me!”
“I was having a bad day and needed some things printed, I am so glad I stopped into this store because Gretchen greeted me with a wonderful warm welcome, remembered my name right off the bat and her wonderful attitude lifted me up and made things easy during a tough time.”
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“Friendly and helpful staff. I came in right at closing with a simple ask. They were happy to help. I was out of there in 3 minutes. Thanks so much and keep up the great work and great attitude.”