La-Z-Boy, Inc. Corporate Headquarters is known for offering a wide variety of stylish and comfortable furniture, including sofas, sectionals, chairs, and recliners. Customers appreciate the ability to customize their pieces to achieve their desired look and comfort. However, reviews indicate significant customer service issues and product quality concerns. Some customers have experienced long wait times for service appointments, leading to frustration. Others have reported problems with the comfort and support of the seat cushions, expressing dissatisfaction with the lack of adequate support for average-sized individuals. In certain cases, customers have been informed that they may need to pay for upgrades on cushions that they expected to be standard. Additionally, there are serious allegations regarding misleading marketing practices, particularly concerning the quality of materials labeled as leather. A group of customers has reported receiving inferior products that do not meet expectations and have expressed their intention to pursue nationwide arbitration due to perceived unethical tactics by the company. While some customers have enjoyed their new recliners, praising their comfort and ease of cleaning, they also highlighted safety concerns with the remote control system. Overall, while La-Z-Boy offers attractive furniture options, there are notable issues with customer service and product quality that have impacted customer satisfaction.
I purchased a lazy boy big chair. Had the technician out 3 times and it is broke again. I would like it replaced. Only had it since February. I spent $20000.
March 2024
Nashville-Waiting 2 weeks now for service dept to call me and set up appt time. I have a new recliner that needs a service call.
January 2023
Terrific experience in store with sales lady ***. Great showroom, plenty of items for selection. The recliner and sofa bed were delivered today. The delivery men were cautious and accommodating and I’m happy with the sales and delivery!!!
