Verizon is a reliable and convenient mobile and internet service provider, offering a wide range of products and services to meet customers' needs. The store in Monroe is well-stocked with the latest mobile devices, 5G home internet solutions, and business-focused offerings. Customers can visit the store in person or place orders online, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The staff at Verizon are known for their exceptional customer service. Marcella, in particular, has been praised for her friendliness, knowledge, and dedication to helping customers. Customers have expressed satisfaction with the overall experience, citing the knowledgeable and helpful staff as a major asset. However, not all experiences have been positive. Some customers have reported issues with the store's operation, such as being rushed out due to early closures and experiencing problems with their new service. While the store has generally received positive reviews, a few customers have expressed frustration with the handling of their specific situations, leading to dissatisfaction with the overall service.
Cannot say enough good things about my experience here. My husband and I worked with Justice and he was super friendly and helpful. Very pleasant experience highly recommend asking for Justice if you go to this store!
January 2026
Ash was extremely helpful with getting myself and my husband a new phone. We haven’t had a new phone in over 10 years (still had the iPhone 8) He answered all our questions and got everything transferred over to us. Definitely would recommend coming to this location and ask for Ash!
May 2024
Marcella was the best! She was so helpful! She is very friendly and knowledgeable with all of the products! I feel that she deserves recognition for the spectacular job she does! ??10/10 will come back for her and will recommend!
