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“They were extremely helpful, make the process easy and efficient and greeted me as soon as I walked in, wonderful experience and no wait time, thank you so much New Hudson T-mobile workers, you guys rock! Recommend anyone to go hear for any of your phone needs :)”
“Stopped in Hartland store, after lunch hour on Thursday, April 9. One employee working the floor, busy with a customer when I entered. I took a seat to play sudoku and couldn't help overhearing that interaction. I didn't catch all the details but I could tell she was going beyond standard service to solve that guy's problem. He went out very pleased. Now my turn...
I had a mystery bill for March, unusually high. It took some time to get into my account since my daughter, on the account but not present, couldn't be reached for security info needed. This employee didn't get upset, nor frustrated, only put her mind to the problem! It took time but she and I figured out what the computer had done and my March bill was finally resolved! I want to give a big shout out and many thanks to KYLEE! YOU ARE A GREAT ASSET TO YOUR STORE!
P.S. I'm not related to Kylee, ? lol.”
“I needed a new phone and Garrett at Verizon was just as professional, helpful, and kind as he could possibly be. He made the entire experience so easy for me (I sometimes have trouble with technology). It was an absolute pleasure to go through this process with his help.”
“The store manager, Cheema, was incredibly helpful when I came in with an issue I didn't expect them to be able to assist with. He was very patient and kind--I'm thankful for folks like him! 10/10 customer service!”
“Chance was extremely helpful on a previous visit. We made sure to visit him again even though it is a 25-30 minute drive from Novi to his location. He handled all our issues in a friendly , professional manner. Would recommend Chance to everyone I know. Additionally I received two texts asking for a review. On the first one I inadvertently pressed 1 thinking it was the best Extremely Satisfied. Unfortunately it was the opposite. I was unable to go back and change my choice. So if you see that review ignore it”
“Chris. Erica and Ralph did amazing job navigating AT&T’s issues I had from the get-go. The amount of patience that everyone in the store has is amazing thank you so much.”
10AM - 8PM
26050 Novi Rd, Novi
Mobile Phones
“Dylan was awesome and very helpful. Was able to help me upgrade to my new iPhone 17 pro max, which I love.
Thanks again Dylan for throwing out my “plastic” protection screen for me ?.”
“Karl was great and made the whole process easy and because we switched from metro we got a great deal we highly recommend this company we got a great free phone and an amazing deal shout out to the Novi store”
10AM - 6PM
525 N Main St, Milford
Mobile Phones
“I had such a wonderful experience working with Natalie at Verizon! She is truly exceptional at what she does. From the moment I walked in, she was friendly, welcoming, and incredibly helpful.
Natalie is extremely knowledgeable... she really knows her stuff. She was able to answer all of my questions clearly and confidently, and I felt completely taken care of throughout the entire process. What impressed me most was how calm and composed she remained, even while multitasking. While my information was uploading, she seamlessly assisted other customers without ever making me feel overlooked.
On top of being highly intelligent and efficient, Natalie is genuinely sweet and professional. She creates such a positive, stress-free experience. I absolutely love working with her and will continue to seek her out for any of my Verizon needs. She’s a true asset to the team!”
“Just went back yesterday to add my daughter on my plan! Let me just say In advance I'm horrible with names so I'm sorry, but you know who you are! I was having the worst like few weeks, so my spirits we just blah, not sleeping at all, and you we so sweet and so patient! YOU DESERVE A RAISE CAUSE I WAS PAYING $500 FOR PHONES THRU AT&T AND THERE CUSTOMER SERVICE NEVER TOPPED YOU AN I HAD THEM FOR 6 YEARS? again thank you so much wish I could add more stars”
“I highly recommend this location. They solved an issue with me with turning in a phone when other locations sent me on a wild goose chase. Extremely friendly and helpful. Thank you Russell the store manager.”
“I dealt with Christian today regarding a sensitive matter. I want to say that he is a terrific salesperson, he took great care of me and went above and beyond in everyway!”
“Thank you Franky I feel relieved ! The transition was amazing and the extras you offered. Needed a new phone and good prices on plans stop by see Franky what a nice helpful guy.”
10AM - 8PM
26285 Novi Rd, Novi
Mobile Phones
“Had Verizon switched 10 yrs ago love T-mobile no problems what so ever!! Verizon’s charge was different every month, T- mobile’s is the same, I’m budgeting much better now! No issues with service at all!!”
“PHARMACY.. THANK YOU GEORGE, SARA, RACHEL, STEPHANIE AND KIM, YOU FIVE ROCK.. LOVE YOUR C/S!!
I also enjoy shopping the store, I'm in there quite often finding great buys.”
“Hector at T-Mobile in South Lyon is FAN-TASTIC! as all the team here in South Lyon have been over the last few years. If I moved away, I will still make the drive to come here for my customer service needs! 5-Star service all the way”
8AM - 10PM
27100 Wixom Rd, Novi
Mobile Phones
“This is a very clean, well organized, well lit Target, located very close to Sam's Club off Wixom Road in Novi, MI! Very easy to spot from the road with a big, well lit parking lot! Friendly staff make shopping here a great experience!”
“I recently purchased a HDB8X for OTA Television. I am so pleased with the setup. The Antenna is manufactured sturdily built, simple to put together and Install. I was only receiving about 20 Channels with my previous setup. I also purchased a Winegard LNA-200 and Coax. Now I receive 73 Channels. I'm ecstatic, It's just put together on the tower not even erected to highest point. Wow!! Once the installation is raised and rotatable I expect I will get even more stations.”
“Preston was helpful in navigating to a newer model iPhone and his knowledge on phones and plan explanations was informative. Great job T-Mobile staff at Pontiac Trail store.”
“The store rep was able to assist me with my phone, there were unknown apps that occurred which I was unaware of and has given me hard time to access my phone. There were random pop-ups, apps that I did not download, random AD videos, it was a nightmare. Thankfully the rep was able to remove all of them. The phone is working as it should again, normal functionality.”
“I don’t like writing reviews or being asked to do them because most are disingenuous or not helpful, so I’m doing this one on my own accord.
We’ve lived in Milford for 17 years and this store was the only place in town, so we had no choice but to go here. We dealt with it’s unreliable hours, never-the-same employee, ridiculous wait time, and the typical challenges for a family that lacks a lot of tech savvy.
For whatever reason, this store has gone through a remarkable transition and hopefully it remains this way for a long time. Romen runs this store the way you’d want it and it seemed that his partner Colin is cut from the same mold. These guys were super helpful and knowledgeable when it came to our new phone and, more specifically, our entire family plan and account.
Romen was patient with my teenage son and respectful to my concerns with these complex plans. The new phone was not in stock, but we did get sent to our house in a couple days, transferred things at the store; all told, 15 minutes of time total. Thank you for that. There will be more: my 75-year old father-in-law needs some assistance and I am confident Romen (or Colin) will be able to put up with his numerous questions, confusion and will have him leave the store in great order.
Milford needs more business owners/operators like this store. If you want customers, take a page out of the book these guys wrote. Kindness and patience, really simple ingredients.”
“I had a great experience at the T-Mobile store in 12 oaks mall in Novi MI! Austin was incredibly friendly, knowledgeable, and went above and beyond to ensure I got the perfect plans and devices for my family needs. He patiently answered all the questions, explained the options in detail, and helped transfer data to the new phone creatively.
The store was clean, organized, and had a welcoming atmosphere. I never felt rushed or pressured by Austin into deciding. Special shoutout to Austin for his outstanding customer service – he made the 4.5 hours long process smooth and stress-free for us.
If you planned to visit, my only suggestion is to make an appointment to avoid waiting for the staff who are helping other customers already.”
“Visiting from Texas and my phone went haywire ?I'm a Spectrum customer in Texas, so I'm thankful that Novi had a Spectrum store ??Kyah helped me out she was very professional and very helpful ? and did an amazing job with the transfer of my account to a different phone. I highly recommend this location for the internet and phones. Not to mention, the location was very clean and the restroom was also very clean??Kyah keep up the great skills ?”
10AM - 8PM
26401 Novi Rd, Novi
Mobile Phones
“The employees greeted me at the door and they gave me an incredibly great price for 9 business lines . I recommend going to Kyle he is really good at his job I felt like . I would go there again.”
“Thank you for helping my parents upgrade their phones, Joe! You went up and above! Thank you for making sure my Mom was able to keep all the pictures of her Grandkids. And, for helping with her apps. You were so kind, patient and made things very easy for us. We'll be back when we're ready for the next upgrade. Highly recommend this Metro PCS store.”
“Went there to transfer from an old iPad to a new one. The technician was skillful and patient. He helped solving all our problems. There was some waiting time, and I would recommend making a appointment beforehand.”
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“We were extremely satisfied with the assistance we got at AT&T. Patiently and carefully we were assisted to our satisfaction at S Lyon east. Great associate service.”