This Verizon store, located on Grand River near Wixom Rd, offers outstanding customer service with little to no wait time. Customers consistently praise the knowledgeable staff, especially Matt and Doug, for their helpfulness and expertise in resolving issues and setting up plans. Many reviewers highlight the staff's ability to save money and provide great deals, including family plans and internet services. The staff's friendly and professional attitude creates a welcoming environment, making customers feel comfortable and valued. Several reviews mention that this is the best experience they've had in a cell phone store, with staff going above and beyond to ensure customer satisfaction. Overall, the store is highly recommended for its quick service, expert knowledge, and friendly atmosphere, making it a top choice for Verizon customers in the area.