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“Karl was great and made the whole process easy and because we switched from metro we got a great deal we highly recommend this company we got a great free phone and an amazing deal shout out to the Novi store”
10AM - 8PM
26050 Novi Rd, Novi
Mobile Phones
“Josh at the Novi store was AMAZING!!!!! I came in with a phone at 4% that wasn't charging AT ALL. I was so nervous and panicked because my phone is also my INSULIN PUMP and I was leaving for vacation the next day. He got my phone in a charging pad and then walked me through all my options. He was patient, knowledgeable, understanding and kind. This man absolutely deserves a raise fornhisncostomer care. I walked out with a new phone at a great price and I felt supported and cared for while I was freaking out about my phone/insulin pump situation. THANK YOU JOSH!!!!!”
“It was a very pleasant experience. The guy who worked there Matt was very helpful, friendly, and professional. He was very patient and kind. So I can say that it was a very pleasant experience at that particular location…”
10AM - 8PM
26285 Novi Rd, Novi
Mobile Phones
“I made the mistake changing my Wi-Fi from T-Mobile to AT&T, It didn't take long to realize that I made a wrong move and I'm back using T-Mobile. I'm very pleased with their friendly and knowledgeable staff.”
“I visited the store yesterday, I only came for one product that they didnt sell in store, I was there quite a while but got stopped by Michigan 1st rep that was nice promoting services but my favorite experience here was shopping in fashion... I found alot of extremely great buys and got exceptional sevice from Destiny, she is a true professional and was very patient & kind she is representing Walmarts very well and shrle would be the reason why I would continue to shop at this location! Kudos to Destiny ... I hope Walmarts is treating you well,you deserve the best and a raise😉😊😇”
“I have used Solid Signal about 8 times over the last 10 years and they have always been great. They answered my emails quickly and really helped me with advice. They have great products and ship pretty fast. I am very happy with Solid Signal and wish I had left them this review years ago. Also prices are more than fair.”
“I had a great experience at the T-Mobile store in 12 oaks mall in Novi MI! Austin was incredibly friendly, knowledgeable, and went above and beyond to ensure I got the perfect plans and devices for my family needs. He patiently answered all the questions, explained the options in detail, and helped transfer data to the new phone creatively.
The store was clean, organized, and had a welcoming atmosphere. I never felt rushed or pressured by Austin into deciding. Special shoutout to Austin for his outstanding customer service – he made the 4.5 hours long process smooth and stress-free for us.
If you planned to visit, my only suggestion is to make an appointment to avoid waiting for the staff who are helping other customers already.”
10AM - 8PM
26401 Novi Rd, Novi
Mobile Phones
“Jeremy and his team have been genuinely awesome to work with. I've had some not great experience in the past with corporate locations but Jeremy and crew have completely won me over. Really friendly and helpful!”
“Great experience with Dorette, she was so kind and patient and happy to help!! Upgrading my phone was a long process but she was so helpful! She deserves a lot of appreciation ❤”
“Without getting into the details about the phone & the issues we were having - I had to be at the store for hours to take care of it (due to the phone, not the store) and they went above and beyond to fix our problem. Really, they truly had to think out of the box and be creative to solve our issue. They made sure I was taken care of, checked on my progress regularly, and were very patient & kind (shout out to Andrew, Ali, and Nate). All while the store became SUPER busy!! Also, I'm an android person and don't use Apple products. I was there with my daughter's iphone and they never once got frustrated or made me feel inept - in fact I felt pretty confident following their directions. I can see why so many people use these stores (and the store itself is very clean and has a welcoming vibe). It's great to be able to get direct, special service from knowledgable people like that. Thank you, Andrew, Ali, and Nate.”
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“I had an excellent experience with Lillian V at the Novi AT&T store. She was attentive, knowledgeable, and genuinely enjoyable to talk with throughout the entire process.
What impressed me most was her ability to multitask. She upgraded three phones at the same time and handled everything effortlessly and efficiently without missing a beat. She was patient, professional, and made sure all of our questions were answered while keeping the process moving smoothly.
Lillian's customer service was outstanding, and she turned what could have been a stressful experience into a pleasant one. If you're visiting the Novi AT&T store, I highly recommend asking for Lillian V!”