Verizon's Northville store offers a convenient shopping experience for all your mobile, 5G home internet, and business needs. Customers can visit the store in person or schedule an appointment and order online for free 2-day shipping, express lockers, or same-day delivery. The reviews praise Verizon's excellent customer service, with employees described as pleasant, helpful, and knowledgeable. Customers highlight the expertise of specific staff members like Shelby, Haley, and Brian, who went above and beyond to assist them, even staying late to ensure their needs were fully met. However, some customers express frustration with the long wait times and difficulty reaching a live person on the phone. One reviewer who had been a Verizon customer for over 10 years struggled to get help, finding the automated phone system nearly impossible to navigate. Overall, Verizon's Northville location receives positive reviews, with customers appreciating the in-store experience and the efforts of the friendly, dedicated staff. The store is recommended for its outstanding service and ability to resolve even complex issues. Verizon's online ordering and pickup options also provide added convenience for customers.
I had a great experience at this store. Kollin was the rep that helped me. He was thorough explaining the changes I was making to my account and handled some other issues outside the store with ease. He put my screen protector on like a pro. The store was clean, the queue moved quickly. Thank you!
January 2024
Great customer service the moment you walk in the door! Pleasant and helpful. After getting signed in, I'll admit the wait time can be a little frustrating but the service is worth it.
August 2023
shelby was super cool, and easy to work with. made a stressful task easy!! thanks girl
