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“Omg I'm so pleased with the help we reviewed from Darius and Cheryl. They were above and beyond to help with our issue. Thank you so much! I will literally take the drive and come back to this location every time I need help. ?????”
“I arrived at the Verizon store on Middlebelt in Livonoa. I had a sales person representative Briana who was the absolute best and taking her time and understanding my issues, she took her time and went through all the steps and assured me that it was not the customary reaction from this company again thank you so much for having such a good person.”
“Mark made everything fast and smooth. Made 4 phones two watches and a tablet light work. This store really makes a effort to help their customers. The high Google reviews is what brought me to this store and it didn't disappoint.”
“I came in with my mom about a week ago to upgrade our phones. Dev, the store manager, was so kind and helpful! He helped us right away and made sure we were completely set and taken care of before we left, he even looked through our bill and was able to find ways to save us money! We will definitely be coming here from now on instead of our previous T-Mobile store.”
“Hello Me and My Husband Had the pleasure of going into this office a couple of Days ago and was help my a lovely young Lady name Gamu she was Very Knowledgeable Smart and sweet helped us with our bill 55 and over we are now able to save money and get Netflix I Appreciated her Help and support we need more customer service like her I will come back to her if I ever have a problem Thank you”
“Had Verizon switched 10 yrs ago love T-mobile no problems what so ever!! Verizon’s charge was different every month, T- mobile’s is the same, I’m budgeting much better now! No issues with service at all!!”
“The facility is very welcoming & staff is courteous & humble from the very first step you have in store. Specially Nick …. He is very professional & very soft in his tone to explain all he has to offer, providing solutions to clients suitability. All five stars for him ….. ? Had the best deal in town from Xfinity thru Nick while transferring four lines from a competition firm …. Myself & family is enjoying the best internet at most competitive rates …. Highly recommend clients to go for Xfinity …. I’m saying this after a research of over 3weeks of rate analysis of internet & phone lines of all leading companies & then making a final word in favour of Xfinity. Go for it & get the best ….”
“Had the best experience at this location friendly staff very knowledgeable answered every question I had and wouldn’t quit until I was satisfied with everything that I needed thanks again guys keep it up!!!”
“I recently purchased a HDB8X for OTA Television. I am so pleased with the setup. The Antenna is manufactured sturdily built, simple to put together and Install. I was only receiving about 20 Channels with my previous setup. I also purchased a Winegard LNA-200 and Coax. Now I receive 73 Channels. I'm ecstatic, It's just put together on the tower not even erected to highest point. Wow!! Once the installation is raised and rotatable I expect I will get even more stations.”
“I had the best experience with customer service! Cassidy was super super kind and helped explain anything I needed when I was confused, and getting all of my information switched over to T-mobile was so easy! Will definitely come again :)”
“Katie was the most helpful representative I’ve ever dealt with. I had moved services and she went above and beyond to make sure I was taken care of!! Would recommend visiting!”
“Preston was helpful in navigating to a newer model iPhone and his knowledge on phones and plan explanations was informative. Great job T-Mobile staff at Pontiac Trail store.”
“Visiting from Texas and my phone went haywire ?I'm a Spectrum customer in Texas, so I'm thankful that Novi had a Spectrum store ??Kyah helped me out she was very professional and very helpful ? and did an amazing job with the transfer of my account to a different phone. I highly recommend this location for the internet and phones. Not to mention, the location was very clean and the restroom was also very clean??Kyah keep up the great skills ?”
“Much Credit and appreciation for Dominque Newsome, store manager for going above and beyond to help my wife and I.
She overheard a situation that needed to be corrected, and CORRECTED it!
She and her store 5 star! Thanks Dominque.”
“Went in today and Adam helped me out, it was by far the best experience I have ever had in a phone store. I came from AT&T, and always had nothing but problems with them. Adam was extremely patient, kind and went above and beyond to give me the best service. I will be going back to him and staying with Verizon!”
“The employees greeted me at the door and they gave me an incredibly great price for 9 business lines . I recommend going to Kyle he is really good at his job I felt like . I would go there again.”
“Amazing staff and manger. They fixed my issue in 10 minutes. I have spend more than 3 hours on the phone with xfinity and I went to xfinity store in Inkster city. They all didn't know how to activate new phone.”
“I had a great experience at the T-Mobile store in 12 oaks mall in Novi MI! Austin was incredibly friendly, knowledgeable, and went above and beyond to ensure I got the perfect plans and devices for my family needs. He patiently answered all the questions, explained the options in detail, and helped transfer data to the new phone creatively.
The store was clean, organized, and had a welcoming atmosphere. I never felt rushed or pressured by Austin into deciding. Special shoutout to Austin for his outstanding customer service – he made the 4.5 hours long process smooth and stress-free for us.
If you planned to visit, my only suggestion is to make an appointment to avoid waiting for the staff who are helping other customers already.”
“Hi! I transferred 3 phones and ipad to verizon on January 14th. I am writing this to let you know how great of a help Samantha Latimer alias Sam was. She was very helpful and went above and beyond to ensure transfer was smooth. She patiently addressed all of my concerns related to transfer and i must say she is a great asset to your store. It was please to work with her.”
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“Had a great experience today picking up my new phone and accessories. I think the guys name was Lidell, sorry hopefully I didn’t butcher the spelling. Great guy VERY helpful and polite! Top notch service thanks again!”