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“Came in after a horrible experience at a different nearby location with my relative who needed their wifi device activated, an hour before close. The team handled it very kindly and professionally.
They were very kind and patient.”
“Nathaniel was a great help for us today. He explained our billing details clearly and we really appreciated it. Verified we had all issues addressed as needed. Great employee!”
“I switched to verizon yesterday, and Mark was pretty kind and helpful. He made my switch very easy, and he explained everything clearly and was also very patient.”
“This store helped me with a mess they didn’t create from the Westland store. ( don’t go to that one) they were empathic and apologetic and guided me to next steps to help rectify the situation. Thank you for the young gentleman that was professional and nice and transparent with me.”
“I made the mistake changing my Wi-Fi from T-Mobile to AT&T, It didn't take long to realize that I made a wrong move and I'm back using T-Mobile. I'm very pleased with their friendly and knowledgeable staff.”
“Great experience. Taef and Yousuf were a wealth of knowledge and went above and beyond. We transitioned multiple phone numbers, lines and set up internet. They were patient and easy to work with! Would highly recommend.”
“Adam was the BEST! He went above and beyond to help resolve my phone and internet updates. Thank you so much! Great experience 🙌🏻🤩”
“I did a warranty replacement the two gentlemen there were very helpful and got my stuff set up with no trouble. Both nice and helpful. I saw them get chewed out by some Karen and was impressed that they were so professional as I was about to tell that lady off myself but chose not to. I didn't want to make it worse”
“The facility is very welcoming & staff is courteous & humble from the very first step you have in store. Specially Nick …. He is very professional & very soft in his tone to explain all he has to offer, providing solutions to clients suitability. All five stars for him ….. ? Had the best deal in town from Xfinity thru Nick while transferring four lines from a competition firm …. Myself & family is enjoying the best internet at most competitive rates …. Highly recommend clients to go for Xfinity …. I’m saying this after a research of over 3weeks of rate analysis of internet & phone lines of all leading companies & then making a final word in favour of Xfinity. Go for it & get the best ….”
“I have used Solid Signal about 8 times over the last 10 years and they have always been great. They answered my emails quickly and really helped me with advice. They have great products and ship pretty fast. I am very happy with Solid Signal and wish I had left them this review years ago. Also prices are more than fair.”
“Marcel, Jon, Anthony, Ryan, Chi, and Gamu, and Gerald were all super nice! And deserve a raise, made me feel above and beyond appreciated as a valued T mobile customer!”
“I lost my phone while paddle boarding an amazing guy named Andrew helped my and my mom put a sims card in when we messed up the sims card on both our phones. Absolutely love how quickly he helped in and out within 2 minutes. Thank you so much Andrew!”
“I've worked with Nordicom for over 5 years. They take 100% ownership of the sale through implementation. They will resolve any billing issues and be the first point of escalation for service outages. Nordicom is the Best Solution Partner I have worked with!”
“Had an emergency, Sean was extremely helpful in helping me upgrade efficiently and while helping me get the best deal. Entire team was lovely and manager was extremely involved in everyone’s experience, 10/10 would recommend!”
“Great experience with Dorette, she was so kind and patient and happy to help!! Upgrading my phone was a long process but she was so helpful! She deserves a lot of appreciation ❤”
“I had a great experience at the T-Mobile store in 12 oaks mall in Novi MI! Austin was incredibly friendly, knowledgeable, and went above and beyond to ensure I got the perfect plans and devices for my family needs. He patiently answered all the questions, explained the options in detail, and helped transfer data to the new phone creatively.
The store was clean, organized, and had a welcoming atmosphere. I never felt rushed or pressured by Austin into deciding. Special shoutout to Austin for his outstanding customer service – he made the 4.5 hours long process smooth and stress-free for us.
If you planned to visit, my only suggestion is to make an appointment to avoid waiting for the staff who are helping other customers already.”
“Great place! Changing my phone line turned into an almost 2 hour task. The lady helping me was very patient and did everything she could to finally find a solution for me. The other lady working there also stepped in to help. Since I was there 2 hours, I saw how they multi tasked, greeted everyone kindly, and handled difficult/rude customers in the best way. It was an annoying task particularly, but their service and kindness made it go by much better. They did find a solution and I walked out with a positive impression.”
“Jeremy and his team have been genuinely awesome to work with. I've had some not great experience in the past with corporate locations but Jeremy and crew have completely won me over. Really friendly and helpful!”
“Bryanna helped us today at the Canton office. She addressed all our questions and went above and beyond with clear and understandable information about what we should do purchasing a new i phone and special connection needs for my husband. We were just so impressed with her patience (we’re the much older generation), respect, and humor. She was going 100 miles an hour processing whatever needed it, but appeared unhurried and eager to help in any way. I rarely have experienced customer service at such an exemplary level. Her heart was truly in helping her customers. We are so thankful for making this encounter such a great and productive experience!”
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“The staff at this Corporate store are awesome. Knowledgeable, Helpful, Patient. Ready to assist and they make sure you have what you need before you walk out.”