Advance Auto Parts at 42520 Grand River Ave in Novi is highly praised for its friendly and helpful staff, especially Tamara and Mike. Customers appreciate the clean, well-maintained atmosphere and the excellent customer service that sets this store apart. Tamara consistently goes above and beyond by assisting with headlight replacements, engine diagnostics, and other auto care needs, often with patience and care that make the experience positive even during challenging repairs. The staff’s willingness to help with free services like battery testing, wiper installations, engine code scanning, and recycling adds value to the shopping experience. Many customers highlight their trust in this location for DIY auto care, citing Tamara's expertise and attitude as reasons for loyalty. The store also offers a range of leading brands, including FRAM fluids and oil filters, Carquest parts, and DieHard batteries, along with same-day options and free store services. Customers feel confident returning for both big and small automotive needs, thanks to the helpful, friendly, and knowledgeable team. Overall, this Advance Auto Parts location is known for outstanding customer service, cleanliness, and a welcoming environment.
KIMBERLY! What a helpful, welcoming, wonderful new friend. I had questions and very little information and she figured everything out, explained how to check everything…just wonderful. Thank you, Kimberly!
August 2025
Super amazing!! She was fast processing the counter!! Amazing customer service.
July 2025
I go there once a year for one thing or the other. No problems.
