Advance Auto Parts at 42520 Grand River Ave in Novi is highly praised for its friendly and helpful staff, especially Tamara and Mike. Customers appreciate the clean, well-maintained atmosphere and the excellent customer service that sets this store apart. Tamara consistently goes above and beyond by assisting with headlight replacements, engine diagnostics, and other auto care needs, often with patience and care that make the experience positive even during challenging repairs. The staff’s willingness to help with free services like battery testing, wiper installations, engine code scanning, and recycling adds value to the shopping experience. Many customers highlight their trust in this location for DIY auto care, citing Tamara's expertise and attitude as reasons for loyalty. The store also offers a range of leading brands, including FRAM fluids and oil filters, Carquest parts, and DieHard batteries, along with same-day options and free store services. Customers feel confident returning for both big and small automotive needs, thanks to the helpful, friendly, and knowledgeable team. Overall, this Advance Auto Parts location is known for outstanding customer service, cleanliness, and a welcoming environment.
I had an amazing customer service experience, Tina help me find the right wind shield wipers for my SUV, also gave me military discount and installed it for me. Five star service.
August 2026
Tina was EXTREMELY knowledgeable and very helpful! Thanks so much for such a good experience!
June 2026
Chelsea and Devin do a nice job. Great store with helpful employees.
