The AT&T Store in Novi, located at Twelve Oaks Mall, offers phones, tablets, smartwatches, and connected devices from popular brands along with wireless data plans for every need, including flexible prepaid plans and unlimited data options. The store provides access to nationwide AT&T 5G service. Customer experiences at this location are frequently described as exceptional, smooth, and stress-free. Reviews highlight completely different levels of professional, welcoming, and genuinely helpful customer service. Staff members are noted for being extremely professional, knowledgeable, patient, polite, and incredibly attentive. They take time to walk customers through every option, explain details clearly, and ensure confidence in decisions, often with a step-by-step approach. The team operates with efficiency, a friendly vibe, and a strong customer-first attitude, which contributes to a great and pleasurable experience. The store management receives specific praise for outstanding leadership and dedication, which elevates the visit and helps the store run well. Customers express sincere appreciation for the service received.
The store manager, Cheema, was incredibly helpful when I came in with an issue I didn't expect them to be able to assist with. He was very patient and kind--I'm thankful for folks like him! 10/10 customer service!
November 2025
It was a pleasure working Austin! Very knowledgeable with excellent customer service. We were in a hurry and he took care of everything we needed very quickly. He’s a great asset to your team.
November 2025
Austin was very nice, patient, and was quick and efficient at his job! 10/10
