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“I have not had a good experience with this credit union at all, had countless problems, had to get in contact with one of the Vice Presidents at one point to resolve an issue. The only redeeming experience I’ve had has been with the staff, Lisa was unbelievably kind, understanding and efficient. The customer service is great if you call.”
“I stop in at this branch occasionally when I need to pay my mortgage. Today I received great customer service from Donna! I waited patiently after the initial teller was having technical difficulties. Donna cleared out the remaining customers in the lobby then got to me and quickly made my payment. Great job Donna!”
9AM - 5PM
24235 Novi Rd, Novi
Banks
“Thank you to Lindsey Risk for always being very helpful and informative about Flagstar bank and everything it has to offer! Always willing to help with any issues I may encounter. Great employee!”
“The staff are kind, and my transactions run smoothly. It's just odd how cash is counted back to you. Bills are going every which way. Some are face up, and some are face down. Some are turned this way. Some are turned that way (upside down). Albeit unusual, it's all correct which is most important.”
“Great Big Thank You to Mariah at the business window ( Chase Bank- Novi)
I’ve been experiencing some card replacement issues and Mariah graciously took the time to guide me through some unique ways to stay secure while waiting for my replacement cards.
She was so kind and professional as well as being extremely knowledgeable …
Mariah deserves to be recognized for her great customer service skills!
Another reason I love my bank…
Mariah is a star on The Chase Team!”
“I truly love this branch. The staff is great.I have been going there for years. I go to the Novi location 1-2 times a month. Last month I left one of my favorite pens there while banking. Today when I came in Judy called me over to the window before I started completing my slip and handed me my pen I left last month. What a great staff they have here in Novi. They are always so helpful and friendly. I even encouraged my younger daughter to open an account at Christian Financial.”
9AM - 5PM
31110 Novi Rd, Novi
Banks
“Opened up a new account here and the customer service was excellent and they were very friendly and efficient and explained the details of our new account and answered all our questions that we had. I would highly recommend this Flagstar Bank in Novi.”
“Very attentive staff. They spend the time to do your business correctly. That why it looks to the folks waiting in line for their turn at the window that service is slow. I'd rather wait and have my business done right than have a mistake made that may cost me money.”
“Jesse Kotalik is second-to-none in all he does, from personalized customer service, to knowledge about products, to patience and understanding about the customer's needs. I highly recommend Jesse and his team at the Novi branch!”
“Super helpful staff at this location!!! The managers here are amazing and take the time to answering all your questions with as much information as possible. Looking forward to working with them in the future! Thanks again!”
9AM - 5PM
41325 W 10 Mile Rd, Novi
Banks
“Friendly staff, I came in about 20mins before close and was still taken care of in a nice way. Was taken care of right away and given some useful information about my account that I didn’t know”
“Banker Josh S. has been superb: clear, very knowledgeable, thorough, and helpful. For clear answers to your questions, request his assistance. He's a great resource and a relief to have available for your detailed banking questions!
I've tried to get similar services at other banks, and I don't trust them as I do Josh.”
“No matter when you want to get banking service, you just simple asked for helps and always got professional answers and supports properly, let you enjoyed awesome client experiences!”
8:30AM - 5PM
43251 Crescent Blvd, Novi
Banks
“Having been content with my 457 Plan Management at Mass Mutual, I was disappointed with the forced transfer of my Wayne County Plan to Prudential. They were so difficult to work with, and I was so dissatisfied with their Reps, that I insisted on making a change. I was told by someone in authority at Wayne County that I could opt out of the 457 Plan, and transfer my assets to an IRA. I chose Charles Schwab - Great Choice! Although Prudential cheated me as I left by selling my positions w/o my permission, Schwab has proved to provide the perfect choice for me, given my Investment strategies, and level of knowledge. Now, I use nothing but ETF's. In 2022, I broke even, when the S&P was down almost 20%, and the SH inverse S&P ETF was my biggest profit-maker! As I approach my 75th Birthday, I've achieved a 13X, that is, multiplied my NAV by 13 times, from its low in March of2009! Never could have done that with either of the prior 2 firms. Thank you, Mr. Schwab!”
9AM - 5PM
48050 Grand River Ave, Novi
Banks
“We were there after 4 on Friday evening to open up a new bank account for my wife. Financial Advisor (Chase M) was very polite and able to help my wife to open up a new account. He was able to answer all of our questions very patiently and overall we were very happy with our visit to this location. Thanks again Chase for your help.”
9AM - 4PM
41400 W 10 Mile Rd, Novi
Banks
“This bank is a great bank with great service as many of them have. The bankers are good bankers and the managers are great managers. I would highly reccomend this bank to others and would suggest opening a checking account and a credit card with them for new clients.”
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“I vibe with vibe they have great customer service! Also, the affordable payment options loans. If you lose your debit card, you can get one in mins.?? 10 out 10”