Gerber Collision & Glass in Novi is a repair center offering collision and auto body services with a National Lifetime Guarantee. Reviews highlight outstanding customer service, with the business being described as prompt, professional, and communicative, ensuring customers are informed throughout the fixing process. Many note satisfaction with the quality of work, reasonable costs, and timely repairs. Estimates are done quickly and are free. However, a significant limitation noted is that Gerber does not service electric vehicles (EVs), which some customers find short-sighted. While most experiences are positive, including instances where management resolved recurring issues with new parts, the business does not repair all makes and models due to this EV exclusion.
Great communication throughout the whole repair. They did a Great job
March 2025
Outstanding customer service. I delivered/picked up an auto for my employer that needed the left door rearview mirror replaced . The estimate was done quickly and the repair/replace cost was very reasonable. Also the work was tight and done in a timely manner.
February 2025
We were so impressed with Gerber! They communicated great; we never were left wondering where we were in the fixing process. Prompt, professional. Highly recommend.
