Nordstrom in Twelve Oaks offers a wide range of clothing for men, women, and children, along with home décor and beauty products from top brands. Customers can enjoy the convenience of in-store pick-up and take advantage of gift boxes and gift packaging services to enhance their shopping experience. The store is known for its personalized services, including styling and alterations, which help make shopping enjoyable and tailored to individual needs. Staff members are often praised for their helpfulness and positive attitude. For example, a sales associate in the shoe department was highly appreciated for being kind, patient, and knowledgeable, assisting in finding the perfect shoes for a child. Customers also value the beauty counter, where experts like Kayla and Mrs. Cynthia provide knowledgeable and informative service, helping with makeup and skincare, and recommending high-quality products that deliver visible results quickly. However, some experiences highlight variability in customer service. While many staff members are friendly and helpful, there are instances of less satisfactory service, such as confusion over online ordering and perceived attempts to push unnecessary purchases. One customer expressed disappointment with a stressful transaction involving unhelpful staff and misleading information about product availability and pricing. Despite some negative experiences, the overall impression remains that Nordstrom in Twelve Oaks offers a large selection of quality products and dedicated, attentive staff committed to providing a good shopping experience.
My favorite store! It has beautiful selections and fantastic service here.
September 2025
Nice store offering designer and Nordstrom brand items. Modern and somewhat affordable pricing.
August 2025
I got a full face of makeup today at the NARS Counter. Kayla the artist was AMAZING and very knowledgeable/informative. DeAndre was our very first point of contact and he was super helpful (he introduced me to Kayla). Trish was also very kind.
