Pottery Barn offers a wide selection of home furnishings and decor, with customers often finding items they love. The store features friendly and helpful staff, with some employees going above and beyond to assist with special requests, such as helping with deliveries and price adjustments. Customer service is generally positive, with staff being professional, patient, and attentive. However, some customers find the store layout crowded and uncomfortable, making it hard to move around. Prices tend to be high, so shoppers often look for sale items to save money. Overall, the store provides a good shopping experience, especially when staff are proactive and attentive to customer needs.
Benjamin gave us a 5/5 experience. He was knowledgeable about models, inventory, and style. Checked us out, dispatched our purchase on spot, and the our new table was home in less than 5hrs. Delivery was done by a company called Dolly, they were kind, fast, and respectful. Happy with our purchase.
December 2023
Benjamin provided amazing service to my boyfriend and I this morning. So kind and helpful. Thank you, Benjamin!
July 2023
Customer service was great. A young gentlemen helped me out today. Didn’t catch his name. Was extremely helpful and patient. Went back into the stockroom several times to find items for me, also made price adjustments so I didn’t have to buy online. Packed up my car at package pick up and was really friendly. Thank... read full comment
