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“Just had a fantastic experience at this Vans store! I purchased some shoes online and needed to exchange them! The staff was super accommodating! I decided to then look at their clothes and accessories! I found some really great deals that were on sale to my surprise! The customer service was awesome all the way around! I definitely am a Vans Fan!”
10AM - 8PM
27500 Novi Rd B134, Novi
Shoe Stores
“Ok so today my sister and I were shopping to buy my mom shoes and accessories for her surprise birthday party and James went ABOVE AND BEYOND to help us find the proper shoes, even looking at the outfit we had in our bad, he went to the back to find all the items we wanted in brand new wrapping and he was patient, kind, and everything you would want someone to be while you’re shopping for a special occasion. I will definitely be shopping at ALDO with James more and more because he’s special and this company should be lucky to have him. We bought shoes, a purse, and sunglasses! Thank you James for helping our mom look like the angel that she is! :)”
“Getting new work boots had always been a struggle for me until I found this store. I wear a size that is not often stocked well, if at all. I have been to this Red Wing location three times and bought two pairs of work boots here so far. My first pair here was last July and this was my first pair of Red Wings in general. The lady associate I worked with was very knowledgeable and helpful with sizing and insoles, while also listening to what my needs were as a mechanic. She was also very attentive to sticking with the style of boot I was looking for at the time. We ordered my boots and they arrived in a week or less. Great experience and I wish I had her name for a shout out! Went back two weeks ago very close to closing time just for some ideas, as I was due for a new pair. I worked with Julien who let me try on the boots I had looked at online and offered great insight on a heavier duty boot, as well as products that would help me get a longer lifespan out of them this time. Even close to closing time, I experienced good customer service. Went back today after a poor experience at Boot Barn. I shouldn't have even bothered to stop there. Julien remembered my name, size, the last boots I bought, and the ones I looked at two weeks ago! He is very knowledgeable about the products and offers great suggestions, while still listening to your preferences. I walked out of there knowing I ordered a great quality boot with outstanding customer service. I plan to do the Tuff Toe and boot oil application when I go back to pick them up. Overall, I am very pleased with the quality of service here. I am willing to pass several other stores and pay a little extra money to have exceptional service and a quality product made in the US. Keep up the good work!”
“Stopped in the Novi Skechers Warehouse Outlet just 15 minutes before closing to exchange a recent purchase and found the store busy. Although it was a hectic atmosphere due to a large group shopping together, and just about closing time, the manager Lilly and cashier Lisa handled my transaction in a pleasant and helpful manner as if their day was just begining not ending. THANKS!”
“Edward is definitely the bee's knees! Very welcoming! My little sister and I were browsing the shoe collection. We ran into Edward and he asked what we were interested in right off the bat! Thanks Edward!”
“Staff is very kind and professional. I have never walked into any other shoe store and get noticed right away, getting offered help at the beginning is very nice. Most other shoe stores I've been to I have to request help. At Clark's shoe store in Novi Michigan the staff always takes good care of me.”
“Purposely went to Twelve Oaks to visit Ecco. My have bad knees and knew the reputation of this product was stellar. Taylor was awesome is providing an overview of the items on sale and when they didn’t have my size in a style she brought out another color in my size they I didn’t know I needed and I bought them and another pair!! She was polite and willing to help me with a smile- something you can’t get online!
Thank you Taylor for your assistance and for making my investment into myself feel worth it!”
10AM - 8PM
27234 Novi Rd, Novi
Shoe Stores
“I’ve been searching for months for stores where I can buy clothes made from nature materials without buying online. This was the best shopping experience I’ve had in a long time. Marsha was very helpful and attentive the entire time I was in the store. I’ll be back. Well worth the trip.”
“My family and I went in for new Crocs and were helped by both Rayven and Heaven. They both were very friendly and helpful with our purchases and helped all of us choose the perfect pairs of crocs and jibbitz and for a great price! We will definitely be shopping there again.”
10AM - 8PM
27314 Novi Rd, Novi
Shoe Stores
“I had a great experience today at journeys 12 oaks. Alexus greeted me as soon as I walked in the door which is rare lately. I was offered help right away. She assisted me in sizing shoes for my two year old as well as myself. Even helped me gather my son’s water bottle from under the rack he threw it. Just above and beyond. Lately my shopping experiences have been lack luster and anything but positive but I have to say today I was so pleasantly surprised by the customer service I received. Miles also offered assistance when I found another shoe while Alexus was already grabbing me one. 10/10 recommend shopping here!”
10AM - 8PM
27338 Novi Rd, Novi
Shoe Stores
“Looking for a pair of shoes for my daughter, they're sold out online and at most other stores, these ladies took the time to find a junior size that would cross reference to a teenage girls shoe size. He went above and beyond to help us out for a Christmas present. The lady was even from Tennessee filling in up in Michigan on a cold dreary weekend. Thank you for going above and beyond much appreciated and will return for more business.”
10AM - 9PM
27390 Novi Rd, Novi
Shoe Stores
“Love this store. Staff is always friendly and helpful and kind. Phillis the manager is an absolute sweetheart she always looks out for me. Highly recommend her for any needs from clothing and shoes”
10AM - 8PM
27318 Novi Rd, Novi
Shoe Stores
“After having my ego destroyed by another store in the mall.. I went to where I should have gone first. J. Jill. In less than 10 minutes,Sarah, my new stylist, set me up with multiple. interchanging outfits. I was looking for Gar Animals.. 2022 for adults. I have a lot of skills. Dressing myself isn't one of them! And guess what? I'm not a size 16, b***** I'm a medium. JJill is where it is at, and if you are lucky enough to find a person like Sarah, who took the tim to cuff my sleeves and make me feel like a million bucks. You are blessed!”
“Thanks to Ms. Janet for helping with picking out the perfect boots & hat for my 1st Ho Down event. She was very knowledgeable. I couldn't have done better without her help. Thank you so much Ms. Janet!!”
“North Face is a bit pricier than some other outdoor brands like Columbia, but you get what you pay for. They make good, durable products that are also stylish, but still cheaper than brands like Patagonia and Fjallraven. I own a pair of NF boots, gloves, and a parka, and I have never felt cold while wearing the full set.”
10AM - 8PM
27694 Novi Rd, Novi
Shoe Stores
“Even though we didn't find what we were looking for (hiking sandals), we still appreciated the helpful staff and clean store. The next time we need shoes I'll be sure to come back here.”
“OMGNSS. The best customer service I’ve had in a while. The young lady was on the 1st register as you walk in on Sat morning. She was slender and it’s Long blk hair and a great personality. She went beyond and above and helped me with an issue I merely asked her about as I was going to check when I got home but she said, since you’re here let me see if I can assist.
Since there was a line I wasn’t going to request the help but she called for another employee to assist with the line and helped me resolve my issue in the store instead of having to call customer service. I hate that I didn’t get her name but A+ Service all the way!”
“I love this store.But I have one problem with this store,There is a order women with light brown hair and wears glasses, that needs to be alittle kinder to her patrons, or at least greet them when they walk in.I was there on Sunday, she was nice that day..But I do enjoy shopping at the store.”
“I purchased a pair of Nike Air shoes. After wearing them , I was having problems with pain on the top of the foot due to its design. The staff and manager were friendly and accepted them back without a problem. I would return back to purchase shoes at this location again knowing that they stand behind their products.”
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“Great store, clean, professional, brand name clothes with an excellent selection (for everyone’s taste in clothes). Friendly, helpful staff made the experience enjoyable.”