Hardware Stores in Okemos, MI

“Sarah K. has saved the day for me! What started as a great purchase snowballed into an impasse and Sarah went above and beyond to help me rectify the situation. I bought a Samsung Bespoke fridge in 2023 and purchased the extended warranty from Home Depot since I truly think it is a value. I never thought I would need to use it but about 6 weeks ago our fridge started making a loud vibrating noise. As the day progressed the vibration began to accompany a burning smell and for fear of fire, I unplugged the fridge and moved all of our food out to the garage fridge (midwesterner here ?). Since I was outside of my year warranty with Samsung, but the fridge being their top of the line model, I reached out to Samsung to ask if this occurrence was something they would look into/cover. Since it was a burning smell and fear of fire, they scheduled a tech to come out who diagnosed it as a leaking refrigerant onto the compressor giving off the burning smell. Samsung initially stated they would not cover it and I needed to file a claim on my extended warranty through Home Depot/Asurion. Since this was a third party claim, I KNEW it would be a challenge getting an answer quickly but I followed the steps accordingly. I had to call and schedule a technician to come out and quote the repair and if it was over the fridge purchase limit, they would not reimburse it, it would be a fridge replacement. The kicker here, almost every repair company suggested by claims AND ones I sought out, especially local, would not 1. Quote a repair without actually doing the work also, 2. Work on Samsung fridges or sealed systems such as refrigerant leaks, and 3. Work with insurance claims/3rd party warranty claims. I spoke with Sarah about this and she went well above and beyond anything I could have imagined. She called a number of businesses herself to see if she could find someone to come out and quote. When she could not she spoke to her contacts at Home Depot/Asurion to try to get an answer for us on what to do if no one will quote us. They were able to get Samsung to finally agree to help us fix it since we were having such an issue with the claim. Sarah’s dedication and passion for helping customers is truly admirable.”

“The Okemos Home Depot is great for all of your home project needs. The employees are often knowledgeable about the products, and locations. The lumber is not the best quality depending on what you're doing, but works for most stuff.

I'd like to say a big thank you to all of the employees who are doing their best to help people find what they need, keep people safe, and doing it with a great attitude - You Rock!”

“As far as home improvement stores go...it's a good one. We certainly spend enough money here. Very helpful staff. Competitive prices. Medium grade good grade products. Usually find most of what we need.”