Gerber Collision & Glass Plainwell at 291 12th St provides reliable collision auto body repair services, supported by a National Lifetime Guarantee for as long as customers own their vehicles. They work on all makes and models and offer free written estimates. Customers generally appreciate the quality of work and the helpful staff. Many reviews highlight that the team keeps customers informed throughout the repair process and often completes work ahead of schedule. For example, one customer was very happy with the early completion and the professionalism of staff members, noting that the work was done correctly the first time. However, some reviews also mention issues with estimates and timing. One customer experienced delays due to misjudged damage, which extended the repair time and resulted in additional rental car costs. Another was concerned about the accuracy of repairs and the internal chemical smell left inside the vehicle after service. There was also a complaint about a misspelled last name on paperwork, which was frustrating for the customer. Despite these issues, others still recommend the shop for their good work, especially in windshield replacement services. Overall, Gerber Collision & Glass Plainwell is seen as a trusted place for collision repairs and windshield replacement, with a reputation for quality work and friendly service. While some customers have faced delays and minor mistakes, many appreciate their effort to complete repairs correctly and efficiently. The business is recommended for those seeking dependable auto body repairs with a focus on customer satisfaction.
Fantastic customer service! My parked car was hit in a parking lot and it's like it never happened. Also, the interior of my car was sparkling clean when I picked it up (it certainly was not clean when I dropped it off!).
September 2025
This company has been wonderful to work with! Unfortunately for me, I have now dealt with them a couple of times. Both times, they got my vehicle repaired in a timely manner and the quality of the work has been great!
Thank you, Kayla & Adam for all of your help!
July 2025
They did a great job on our Maxima! We are very pleased.
Specialties: Bumper Repair, Auto Glass, Auto Body, Collision Repair, Dent Repair, Collision Center, Windshield Replacement, Auto Body Repair, Body Shop