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“My 2016 Chevy Equinox's battery was starting to go. I was worried this would be an expensive, drawn out process. Not at all! I got a refurbished battery and was out the door in 10min. Super grateful to the guys for their expediency!”
“Friendly knowledgeable staff. I believe this location is a hub store. They are one of the few that can still test Ignition Control Modules. I went there today and they took care of me.. I will drive out of my way to give them my business.”
“Lawerence was the smartest man and knowledgeable about all parts for automotive.. very caring and intelligent about what I needed.. having issues with my friends windshield wipers and he helped me get new ones, installed them and fluid.. what a hidden gem this location.. must go to if you need parts for your ride…
Very grateful for great customer service..”
“5 stars because if you don't find a unique battery anywhere else you may find it here. But other services are expensive. I am afraid if it stays this way they may also go out of business. Please support this business.”
“Jack was very helpful today! He was very patient and thorough in answering any and all questions I had. His expertise shows through in the way he talks with the customers. I would feel comfortable coming back anytime to seek out his advice or opinions or to purchase any parts that I would need!”
“My husband and I love this location, Amber and Kegan really helped us out! Amber really knows what she's talking about, we ask for her by name, thank you guys so much!
We keep having to come back for more parts, got helped by Preston this time, was extremely helpful! We literally only come here for our auto needs, we couldn't be happier!”
“My second go to in lake orion for auto parts. Usually has the parts that Autozone doesn't carry. I really wish there was a O'Reilly app for parts search like autozone and advanced auto both have.
I'm giving a 4 star because one of the sales people was extremely rude during an attempted return. I purchased a 4 way lug wrench that broke on its first use.. I didn't have the receipt and I guess he couldn't find the purchase on my account, but they had another one in stock and he wouldn't just exchange it. I DIDNT want the money, I just wanted a non faulty tool. I guess I understand his point of view, but for as much money as I spend there, and as much business as i give them (i own 3 vehicles with over 200K+ miles on them) I was extremely displeased to be treated like a criminal and recieve such an attitude over a 20 dollar tool that could have been easily exchanged, uea it might have taken a but more paperwork or effort on thier part, but would have been a very simple one time show of appreciation on thier part.. Personally, this is the reason Autozone is my first go to.”
“Went into the Royal Oak Michigan store for wiper blades. The fella who helped me was very friendly and helpful. The computer was showing different sizes so he went outside and removed mine. Compared to the recommended ones and found I had the wrong size on the car. He went back out and installed them for me. A fine experience.”
“Douglas was so nice and cheerful !! Came in for a check engine light on a new car I was worried and he assured me it was a simple fix with my dealership …. Let me know I have a good car and I’ll be just fine! I won’t be going anywhere else from now own lol everyone greeted me when I walked in”
“Stopped in to just get a new cabin and engine air filter. Anna was great! She was approachable, courteous, and overall a great help. O’Reily’s has always been the best around. I’ll be coming back for sure. Thank you Anna!”
“The service and staff here is FANTASTIC. I was having an issue with my Grandsons Power Wheel Jeep and had replaced a couple of parts that I suspected were at fault that unfortunately did not address my issue. I was referred to Battery Giant by Power Wheels. I took in the battery which was making a clicking sound. I was assisted by Scott who was UNBELIEVABLE. He took a genuine interest in my issue and took me to a demo area of the store where we discussed possible issues with my particular vehicle. Most people and companies would simply tell you to bring it in and they diagnose it and then fix it. This would have been fine and what most customers would expect but Scott went well beyond expectations. Scott volunteered to test the battery I brought in even though I had explained that I thought the voltage was in spec. He ran a test on the battery and diagnosed the problem I was having all along with the Power Wheel Jeep. It was the battery that was defective and not producing the amperage required to power the vehicle. The battery I needed was unique and fairly uncommon. They had the part in stock which I purchased. The price was was great and a steel when you consider the fantastic service. THANK YOU SCOTT AND BATTERY GIANT.”
“Very nice gentlemen working rhe counter, assisted me in the things I needed foe my jeep. I felt stupid being here and was so thankful they could explain items for me! Thank you! Well managed, clean and organized!”
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“This is a good O'Reilly location. Not just a very clean store, organized, friendly... but my friend and I were driving in the area had a wiper blade fly off in the rain that a dealership was paid for!Stop here, staff comes immediately out, neither of us have to do a thing - they installed the new one, and now almost 2 weeks later it is still attached.Won me over.”