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“Are you looking for better products for your pet, look no further. I started researching new, better quality of food for my cat and found Hounds and Co. Since then, we have been back over and over to find new items for our dog.”
“Staff member Samantha, is top-notch in customer service. she was right on top of my need and put the heavy bags of water softener salt in my car for me. Thank you.”
“Awesome awesome wonderful great energy great grooming my puppy have never looked so happy she came in matted and left smooth and soft Mya appreciates you guys and we will be back thanks for your service”
“Curbside pickup was a breeze, ordered online (there was a discount to order online and pickup in store so I tried it), got a notification that my order was ready for pickup. Upon arrival they confirmed my identity and brought my items out right to my vehicle, it was all ready sitting on a cart near the checkouts. Overall it was a easy and fast way to get what I needed without having to go in the store. Although I'd happily go inside if this location would get their saltwater tanks back up and running, they've been out of order for over a year so they don't stock any marine fish. All I keep hearing (for over a year) is "they will be up soon, our manager doesn't care much about the saltwater tanks so they don't put priority on it", but nothing ever happens. Closest alternative with saltwater Fish/Invertebrates/Corals is MVPets (I highly recommend), or Petco in Battle Creek (has a pretty good selection but you should probably call before driving there to confirm what you want is in stock). Other than that the store is always clean, and employees are friendly when I do go in.”
“The veterinarian and all of the staff are so great! I took both of my cats in, one being skittish around new people, but they were so good with her that she was even taking treats during vaccines and bloodwork! Tigger, Ymir, and I are so grateful to the wonderful vet and techs there :)”
“This is our go-to location for our pet food and supplies. It’s rare to never have a somewhat negative experience at least once somewhere that you frequent quite often, but I can honestly say that this is one of those places.
The employees there are always very friendly and helpful. The prices there are comparable to most of the other pet supplies stores, but the customer service and convenience is what keeps us coming back. Be sure to thank your employees, the heart of your business, as they are representing your company so well!”
“I had a great experience. I was new to fish and Gavin took the time to help me and explain everything I needed to know to keep fish healthy. Best experience I've had yet with a pet store. Jess was very helpful as well. Very informative about tank hygiene for fish and how to take care of them. Ive had a excellent experience with this store”
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“This is our new guy, Benny Biscuit Buster! Thanks for the excellent service and a special thanks to the drivers for always delivering right to my door! You're all awesome!!”