The UPS Store in Portage is locally owned and operated, offering expert packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing. It is described as the best store many have ever worked with, a lifesaver for all needs, and provides old-fashioned good customer service that the world is lacking. Staff are noted as awesome, patient, kind, fun, knowledgeable, inviting, welcoming, and having a great sense of humor. They happily solve issues, help without giving static or an up charge, and guide customers like wise shipping wizards through processes like Amazon returns. The experience is consistently delightful and a positive change from past experiences at other locations, making customers willing to drive out of their way to return.
The employees quickly moved through a line at a busy time. Ashlee was helpful, polite, and worked very quickly to help me out with a drop off. One of the best UPS Stores I have visited.
April 2025
She helped me get all the labels I needed to send 3 phones back. I didn't know where the labels were in my verizon app and I didn't know how to match labels to the phones. She was very patient and kind and fun and knowledgeable. It was a good experience
April 2025
Quality service that I trust. Janelle was friendly and competent.
