The UPS Store in Portage is locally owned and operated, offering expert packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing. It is described as the best store many have ever worked with, a lifesaver for all needs, and provides old-fashioned good customer service that the world is lacking. Staff are noted as awesome, patient, kind, fun, knowledgeable, inviting, welcoming, and having a great sense of humor. They happily solve issues, help without giving static or an up charge, and guide customers like wise shipping wizards through processes like Amazon returns. The experience is consistently delightful and a positive change from past experiences at other locations, making customers willing to drive out of their way to return.
