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“I came in to open an account. I’ve been a customer for a few years and they have always treated me pretty good. I appreciated Aubrey at this location, she really helped me out. I feel very cared about when I deal with 5/3rd. Glad I could continue my relationship. I may not love all the policies etc but their service is great and their tech is really great too.”
9AM - 5PM
3099 Biddle Ave Ste 101, Wyandotte
Banks
“Nancy did a great job setting up my account and answering all my question. She even followed up with several phone calls checking to see if I needed anything else. She is awesome!”
“So glad to have worked with Amanda on a car loan and membership, great experience all around and everyone at the Woodhaven branch is so friendly and helpful, I am happy to have found this gem after recently moving to the area, I highly recommend Advantage One CU”
“The name of this credit union speaks for itself !!!! It is true, authentic, genuine and here to help the community it serves just like their best employee Maria<3 at the Dearborn location. She really is a godsend and though I don’t like to share it would be a crime to tell you go there and ask for anyone else other than her. Thank you again Maria and True CCU.”
9:30AM - 4:30PM
5601 Eldred St, Detroit
Banks
“The branch employees are fast and efficient. Even when the branch is full of customers, the employees courteously assist all the customers and have them in and out fast.”
“The line for service was long but moved quickly as there were 3 windows open. We had a cd that matured and we needed assistance with our options. Chika was VERY knowledgeable and assisted us in a very professional manner.”
“The people that work in the bank are extremely friendly, friendly and kind. Always willing to help and return calls within a really great amount of time whenever you call and leave a message they call back really quickly.”
“I have belonged to this Credit union for many years and thru many changes. They are always willing to help, and take care of your financial needs. Everyone there is so friendly and makes you feel like you are conducting business with a friend. Definitely recommend them.”
9AM - 4PM
4111 S Telegraph Rd, Dearborn Heights
Banks
“I've been a member of DFSB for over 60 years. We've had mortgages with this institution. The staff at all locations have always been professional, efficient and friendly. The branch on Telegraph Road is convenient and the parking lot is spacious. I haven't used the drive-thru service in many years, but I appreciated it when I had an elderly mother or my young children in the vehicle with me. I like using local businesses. I can highly recommend DFSB and, especially, Michelle and her team at this branch.”
“I had the best experience with A Hayes when she helped me with my auto loan. She was the most knowledgeable and professional loan specialist I’ve ever done business with. No doubt at all her impeccable attention to detail and diligent communication was very assuring and certainly made for an enjoyable experience buying a used car. How about that!!! I certainly intend and look forward to doing business with ms. Hayes at AOCU on fort st. again.”
9AM - 4:30PM
7146 Pelham Rd, Taylor
Banks
“Lilly Singh is the reason I have been with Chief Financial Credit Union for 30+ years. Her excellent customer service went above and beyond. I could count on her to assist me with any concerns or products needed for my accounts.. Lilly always responded to my inquiry professionally with honesty an integrity. Thank you Lilly Singh it has been a pleasure.”
“When my credit card account was hacked, DFCU contacted me by phone and email. When I connected with them, the representative was very professional, explaining what had happened and what could be done about it.
Long story short, my account was closed and I received a new card in the mail within three days. I’ve been a DFCU customer for over 30 years, and I’ve had nothing but positive experiences in all that time. These people are a 10 out of 10.”
9AM - 5PM
22415 Wick Rd, Taylor
Banks
“Great having them as my credit union they take care of all my needs always there and willing to help know matter what the problem is.THANK YOU ALL AT THE DFCU ONWICK AND PARDEE”
“Kate the teller is wonderful and I’ve been to 4 other Alliance locations as well as been private banking client for years at a larger bank. Comfortable recommending the credit union itself as well Kate’s attention to service. Anywhere you go these days it’s like pulling teeth. I don’t think anyone is required to smile at you. But competency is great. She’s got both!”
“I've been doing some business banking at this location for a year and I haven't had any issues at all KNOCK ON WOOD. The ladies here are professional and have been friendly to me every time I step through the door!”
“Always great customer service, from Barb, Amy, (who are now at different locations now) Nicole and Christine. Always such professional and courtesy! They treat me as if I was family. I have been with this location probably over 20 years, so they must be doing something right. So, from my Mom, to me, to my son, and now my granddaughter, four generations, I am not a number, they know me, Which makes it a little more personal. Always professional and courtesy!”
“I am editing this review because I received a call from Charlie yesterday and he was very helpful and fixed the issue and reimbursed me for my fees that I was charged. I appreciate someone taking the time to look into this situation and fixing it. That says a lot to me. Thank You!
This credit union has misled us from the beginning when we took out a pool loan and again recently when they were supposed to take our pool payment out monthly on the 30th. This month they decided to take it out today and cause an overdraft because they took it out two days early. When I reached out and had someone look into it they called me back letting me know they saw what their employee filled out but she had done it wrong and so since I didn’t catch her mistake it’s on me and they won’t be reimbursing me for our bank fees. My fault for not double checking and trusting that everything was done right but once again this place is a huge disappointment. I would suggest you stay far away from this place and go to another credit union.”
“Jessica from the Ecorse branch was friendly, professional and a great help. She helped me open my new account and helped me access the online app. Thank you again Jessica”
“I was referred to public service, and I am so glad! I go to the Grosse Ile branch. They are very personal and friendly - I am always treated with respect and kindness! They are always able to answer my questions and make suggestions. I almost always see Julie, and she is awesome! She has helped me a million times, and even printed me a couple extra starter checks, and she ordered my checks also.”
“The staff is so welcoming and professional. They always greet you and try to help. Those who don't know this bank allows you to put a marketing table in the bank to promote your business.”
9AM - 4PM
27511 Telegraph Rd, Flat Rock
Banks
“Thank you Sue, Lyndsy, Andrew and the entire team at this branch. As a small business they have been so helpful with everything that they can. Even with Bank of Americas restrictive policies they go above and beyond at this branch.”
9AM - 5PM
6200 Vernor Hwy, Detroit
Banks
“Turani & jaylene are very nice and respectful, they always tend to my needs and i have not been let down once great bank and greater people !!!!!!! Thank you for you're great customer service”
“Very friendly and helpful people that make it a joy to come in and deal with banking. Even if they cruelly don't find a way to put billions in my account, I guess they're still quite great here. 🤪
Thank you to all here for always being friendly and helpful!”
9:30AM - 6PM
7240 Park Ave, Allen Park
Banks
“Andrea and Stephanie helped my husband and I purchase our leased truck today. They were BOTH amazing!!!! The only problem we had was the air conditioning at the Allen Patk location wasn’t working and it was hot. All the rest was AWESOME!!! Dear AP Zeal-get that air fixed asap!!”
9AM - 4PM
11006 Allen Rd, Taylor
Banks
“So I would like to praise one of your associates, Amber Rich. She was the MOST helpful to my daughter and I recently. Thank you so much. We went in there thinking something happened to my daughter's account. Amber could see the anxiety on my face and she could hear it in my voice too, so she was being extremely patient and calm. She is an awesome individual and I'm so glad God led me to her, cuz at that moment I was on the verge of a heart attack. Amber was so calm and that made me feel at ease a bit. Thank you so much Amber, you are a kind hearted human, thank you a million times .”
9AM - 5PM
15261 Trenton Rd, Southgate
Banks
“I always count my money wrong and they're always nice about it, but they must think Im stupid at this point....I do it like nearly every time I make a deposit. I am embarrassed but it's okay.”
“I had the pleasure of working with Ms. Riham Bazzi, and I couldn’t be more impressed with the level of service I received. She did an outstanding job explaining the bank’s offerings and guiding me through investment options with clarity and expertise. Her knowledge and professionalism truly stood out, and she took the time to answer all my questions with patience and insight. It’s rare to find someone so well-informed and dedicated to ensuring customer satisfaction. Thank you, Ms. Bazzi, for going above and beyond! I highly recommend her and Citizen Bank to anyone seeking excellent financial advice and service.”
9AM - 5PM
1324 Monroe St, Dearborn
Banks
“Kal is one of the most professional, helpful and resourceful bankers. Such a great asset to this branch. Also All the other bankers that have helped me too have been amazing. Great branch.”
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“I always have excellent service inside and outside at the drive up service. Jasmine Sanchez was exceptionally helpful when I spoke with her at the Trenton location when my account was compromised.”