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“Oakland Church has been using FMB for our banking needs for several years and I have always found Kyle and the whole Rochester branch to be so friendly and knowledgeable since they opened a few years ago. I highly recommend banking with them!”
“I didn’t have a bank account for over a decade. I didn’t trust the bank. My boss kept telling me to open an account at Genisys Credit Union on Crooks road in Rochester Hills Michigan. It was single handedly the best decision I made when it came to my finance. The best customer service I’ve ever received from any business I’ve been to.
I can honestly say they’ve been flawless with my account. I don’t just highly recommend. I implore you to give them a chance. Thank you Gensisys. Life long customer here”
“We love Lake Michigan Credit Union! They are very responsive, especially Felicia Horner who has gone above and beyond to help us when needed. Thank you Felicia and team!!!????❤️”
“The staff at this branch are always so friendly and accommodating, and their service great! I always choose to schedule any appointments with this specific location. Highly recommend.”
“On 6/2/23 I contacted CFCU’s main number and I spoke with your Customer Service Representative by the name of ‘Jose’. Jose was polite, helpful and took the time to address my questions and provide me with clear answers. It was a pleasure speaking with a representative who still understands the importance of “customer service”. Jose is a prime example of why members like me, love Chief Financial Credit Union! Thank you Jose for being so kind and such a pleasure to speak with.”
“Had our team meeting at the Chief Financial meeting room and it was perfect. Our team of 30+ was very comfortable in the space and staff was pleasant and helpful.”
“I had an excellent experience working with Jose M at Oxford Bank and it wasn't the first time! He went above and beyond to assist me, offering clear, personalized guidance and exceptional follow-through. His professionalism, responsiveness, and genuine care made a stressful process smooth and easy. I highly recommend him to anyone looking for trustworthy and knowledgeable financial support.”
“Kathy is very knowledgeable, hospitable and all the great “ables.” She answered all my questions and we were able to come up with a good plan for what works for both the business and the bank. Thanks Kathy!”
“Laura Seccho and her staff are incredible. They have helped my family navigate many financial storms, always keeping our interests at the forefront of their advice. I interviewed 10 banks and decided Flagstar is our financial home base! Laura actually visited my homebound aunt at her senior living to facilitate her banking needs. Over and above the call of duty. Thank you for your professionalism and dedication to detail.”
“I'm very surprised by the negative reviews for this branch. My wife and I have had nothing but good experiences with the staff. Anytime there's ever been an issue, they have responded with courtesy and efficiency. Major shout out to Sanel, who was incredibly empathetic and helpful when we were the victims of check fraud. There isn't anywhere else that we would want to do our banking.”
“I get good service here. I have been with this bank through all its business changes over the years. They helped me get an excellent credit rating and they do have a lot of various investment programs, and there are a lot of branches that are open 6 days a week”
“Joanne has been at this location a long time and does an amazing job.She listens to my needs and acts accordingly; she knows everyone's name as they enter the branch and makes you feel comfortable & welcomed.”
“This credit union went out of there way to help me reset my finances and make my life much easier. I sincerely can’t thank the team at this branch enough for not only helping me get my finances together, but the way they treat people as well.”
“Hannah was very helpful and friendly in answering all my questions. I got everything done in my appointment and left with more understanding of what Bank of America offers. Thank you!”
“Mr Mahmudul Islam customer experience banker.. Millions stars job for him.. always friendly and honest person and super knowledgeable about his business also help everyone in the bank.. Big thanks from Allen Noel to Mr Mahmudul Islam .. March 11/2026”
“Sanel Karajic in your Rochester Hills, Mi location did an excellent job with some complex financial issues with my FIL estate. He was caring, compassionate and knowledgeable. You are lucky to have him work at PNC”
“Excellent customer service overall. Courtney R helped me setup a checking account and was super friendly and professional. I like the clean lobby and I was impressed that visitors were offered coffee or tea.”
“I have always been helped in the nicest way at this location. Today, I had a very unique and time sensitive issue and Martin helped me every step, including walking to the drive thru ATM with me. I could have done all of this on my own, but having someone weigh out all of my options for this matter was helpful in how to get it done efficiently.”
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“I've worked with Anna Stanko for many years, and she never fails to impress. Her professionalism, knowledge, and dedication to customer service are truly exceptional. No matter what banking need I have, Anna is always responsive, helpful, and willing to go the extra mile to make sure everything is handled smoothly and efficiently.
What sets Anna apart is the genuine care she shows for her customers. She takes the time to explain options, answer questions, and ensure I feel confident in every decision. It's rare to find someone so consistently reliable, personable, and committed to providing outstanding service.
I highly recommend Anna to anyone looking for a banking professional they can trust. She has earned my confidence and loyalty over the years, and I am grateful for everything she has done for me. Thank you, Anna, for always providing such exceptional service!”